eXpert Care Desk, Concierge - Part Time - (TEMP) - (REMOTE)
eXp World Holdings, Inc.
•Remote
About The Position
This is a part-time, temporary, remote position focused on providing exceptional service to agents in a virtual environment. The role involves assisting agents with questions through a ticketing system and directing them to appropriate resources within the company. The goal is to offer white-glove service and ensure agents have a positive experience.
Requirements
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office/Google Suite
- Problem Solving Skills
- 2+ years in the Customer Service industry
Nice To Haves
- Real Estate experience strongly preferred
- Real Estate experience preferred
Responsibilities
- Serve as the first point of contact for agent inquiries via phone, email, virtual office and live chat.
- Provide timely and accurate responses to level 1 questions.
- Efficiently resolve agent issues, providing solutions that enhance their overall experience.
- Escalate complex issues to the relevant departments or senior staff as needed.
- Support all departments in addressing their Level 1 inquiries.
- Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings.
- Leverage the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents.
Benefits
- Fully remote environment
- Company provided equipment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
