Expert Analyst SAP

Owens & Minor • Richmond, VA

19h • Remote

About The Position

Owens & Minor is seeking a highly skilled Expert SAP Basis Engineer to lead the design, administration, and optimization of their SAP landscapes. This role is crucial for maintaining SAP ecosystems to ensure optimal performance, availability, and security. The position involves facilitating and managing SAP Basis project delivery, leading technical enhancements and support, installing and configuring Basis components, and participating in SAP Portal, SAP UI5/Fiori, and JAVA web-Dynpro development. The role also requires producing functional and Standard Operating Procedure (SOP) documentation.

Requirements

• BA/BS in Information Technology or Computer Science and at least 8 years professional experience working within SAP Basis administration area.
• Minimum 5 years of experience on completing SAP Basis component in SAP project lifecycle (e.g. planning, analysis, design, testing, implementation, and documentation).
• Experience with SAP upgrades, migrations, and Unicode conversions.
• Working Knowledge of traditional databases (Oracle, SQL Server, DB2) and Linux/Unix/Wintel environments.
• Minimum 5 years of experience working in a customer service orientated environment.
• Ability to work with diverse remote teams.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication and stakeholder management skills.
• Ability to work in a fast-paced, high-availability environment.
• High energy, self-motivated team player with strong interpersonal skills.

Nice To Haves

• SAP certifications (e.g. SAP Basis) highly desirable.
• ITIL certification or experience with ITIL processes preferred.

Responsibilities

• Monitor and maintain system performance on all SAP systems and troubleshoot production issues proactively.
• Ensure SLA compliance for system availability and response times.
• Maintain current SAP system landscapes across DEV, QA, and PROD environments.
• Support high availability, disaster recovery, and business continuity setups.
• Manage and support cloud-based platforms (SAP IBP).
• Perform optimal system sizing, capacity planning, and scalability.
• Install, configure, and maintain SAP systems (ECC, BW, Solution Manager etc.).
• Perform system copies, client copies, and system refresh activities.
• Manage SAP kernel upgrades, patching, and transport management.
• Work closely with DBAs on database optimization strategies.
• Lead on SAP Basis component on IT projects/initiatives.
• Work closely with IT stakeholders and business owners to define business requirements/goals and identify and resolve business systems issues.
• Simultaneously coordinate activities for multiple projects and activities.
• Coordinate and facilitate end-to-end testing, including SIT and UAT, for modified and new systems.
• Work closely with application teams, infrastructure teams, vendors, and business stakeholders.
• Provide technical guidance and mentorship to junior Basis team members.
• Participate in on-call support rotation and occasional weekend activities for critical system patches and upgrades.
• Perform other duties as assigned by Senior Manager.
• Drive automation initiatives (e.g., scripting, monitoring alerts, provisioning).
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Conduct research on software products to justify recommendations and to support purchasing efforts.
• Improve operational efficiency through tools and process optimization.
• Stay updated with SAP roadmap (e.g., S/4HANA, RISE with SAP).

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior