Experiential Director (Ticket Management) (Adult Beverage Client) (Contract)

Octagon•Charlotte, NC

39d•$82,000•Hybrid

About The Position

Octagon is looking for a highly experienced Ticket Management Director to join a dynamic team, working with a global client with sponsorships for the FIFA World Cup 2026. This role is a unique opportunity to join us. The candidate must possess relevant experience in planning and executing end-to-end ticketing operations within a hospitality program for major sporting events. Leading up to the event, the Ticket Director will be responsible for ticket and system planning and set-up, allocation, working with key global stakeholders and the team to ensure seamless guest experience.

Requirements

5-10 years Extensive Ticket Management experience in major events (FIFA World Cup or Olympics), with a strong eye for detail and precision in high-pressure environments
Technically confident with major events ticketing platform (FIFA or Olympics), guests' registration tools, and data privacy requirements
Proven ability to communicate clearly, both in writing and in person with stakeholders at all levels
Strong Excel skills, able to build automated files (pivot tables, formulas, advanced data analysis)
Comfortable navigating cross-functional teams, clients, and agency partners with diplomacy and ease
Highly organized, dependable, and focused; nothing slips through the cracks under your watch
Collaborative by nature - you enjoy helping others succeed and thrive in a team-focused culture
Open to global travel and flexible work hours, including weekends and later nights as part of the experience
Must be able to remain in a stationary position at least 50% of the time
Flexibility and willingness to travel domestically and internationally, and work weekends or holidays as needed. Anticipated travel level: High (45%-75%)

Responsibilities

Lead all ticketing operations for the FIFA World Cup 2026, overseeing allocation, tracking, and delivery across a diverse global client base
Provide strategic oversight and advisory support to align ticketing operations with stakeholder goals and contractual obligations
Establish and manage an integrated ticket and guest access system, ensuring alignment
Coordinate closely with departments such as Hospitality, Compliance, Accreditation, and Guest Services
Maintain accurate records in Excel (pivot tables, XLOOKUP, data validation) formulas in general
Direct end-to-end planning and execution of ticket fulfilment, venue support, and guest service delivery for priority client groups
Manage ticket-related communications and resolving queries in collaboration with both internal and external teams
Act as the primary point of contact between teams, key stakeholders, and internal operational units
Lead contingency planning and issue resolution to ensure operational readiness across all venues
Deliver accurate reporting, reconciliation, and audits of ticket inventory, providing regular insights to leadership and partners
Configure and maintain a secure, scalable ticketing management system and tracker
Ensure all systems and practices comply with FIFA regulations, data protection laws, and contractual obligations
Serve as the central contact for assigned client groups, ensuring their ticketing needs are met with precision and professionalism
Track ticket allocations, transfers, and usage with clear reporting structures and accountability
Develop and manage strategies for ticket distribution, policy compliance, and operational readiness across all delivery channels
Analyze data to create performance dashboards, contribute to insights, and support post-tournament reporting
Anticipate and resolve potential delivery challenges, escalating when necessary and implementing mitigation plans
Recruit and lead on-the-ground ticketing support teams for event delivery