Octagon-posted about 4 hours ago
Manager
Hybrid
501-1,000 employees

We are thrilled to be looking for a Ticket Manager to work on the hospitality program for one of our key clients and a FIFA World Cup 26™ Partner. This could be the perfect role for you if you thrive while working on major events, love detail and spreadsheets, are a real team player and have a strong desire to work as part of an international team. The ticketing team is responsible for the planning, management, assignment, distribution and reconciliation of the client event tickets for this Global sporting event coming to North America, and the Ticket Manager will be key to the success of the ticketing workstream. Roles and responsibilities include but aren't limited to: Working closely with the Ticketing Director and client lead in planning, assigning, checking and distributing all tickets for a FIFA World Cup 26™ Tournament partner Liaising with the Global ticketing team and other relevant workstream leads as required Managing ticket inventory via the FIFA online ticket portal Checking all ticket assignments for accuracy Setting up and managing the ticket distribution process in collaboration with client lead and ticketing support team Work alongside the guest communications team to create a seamless process for requesters who reach out with questions Support with individual block and row seat assignments Handling in tournament real time ticket issue resolution Providing ticket usage reports Leading post-event reconciliation and reporting

  • Working closely with the Ticketing Director and client lead in planning, assigning, checking and distributing all tickets for a FIFA World Cup 26™ Tournament partner
  • Liaising with the Global ticketing team and other relevant workstream leads as required
  • Managing ticket inventory via the FIFA online ticket portal
  • Checking all ticket assignments for accuracy
  • Setting up and managing the ticket distribution process in collaboration with client lead and ticketing support team
  • Work alongside the guest communications team to create a seamless process for requesters who reach out with questions
  • Support with individual block and row seat assignments
  • Handling in tournament real time ticket issue resolution
  • Providing ticket usage reports
  • Leading post-event reconciliation and reporting
  • Experience in a similar role a large scale at a major sporting event such as the Olympics, Paralympics or FIFA World Cup
  • Experience managing digital ticketing operations
  • High level Excel, PowerPoint and Outlook skills
  • Must be able to remain in a stationary position at least 50% of the time
  • Flexibility and willingness to travel domestically and work weekends or holidays as needed. Moderate travel (20-45%) with ability to be onsite throughout tournament window (June-July) as needed.
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