Experienced Service Advisor - BMW

Tulley BMW Nashua • Nashua, NH

5d

About The Position

Job Summary: Service Advisors listen to customer’s description of vehicle issues, asks follow-up questions to better assess the problem, inspects the vehicle on intake, determines the source of the issue, and provides suggestions for the best way to fix the vehicle.

Requirements

• Minimum 5 years of experience as an Automotive Service Advisor
• Strong knowledge of automotive repair procedures
• Excellent verbal and written communication skills
• Excellent time management skills
• Excellent organization skills and attention to detail
• Valid Driving License
• Acceptable Driving Record

Responsibilities

• Generates pre-work order information including warranty and customer contract
• Responds to customer requests regarding recalls and product information
• Prioritizes and controls comeback service orders
• Repair order documentation: complaint, cause, and correction
• Schedules appointments
• Keeps customers informed about repair progress and status
• Performs other related duties consistent with the role; this does not preclude management from assigning additional, though unrelated, duties.

Benefits

• Competitive Compensation
• Paid Time Off: Vacation Time | Personal Time | Holiday Time
• 401(k) plan with dealer contribution
• Employee Assistance Program (EAP)
• Insurance: Medical, Dental, Vision, Accident
• Disability Coverage: Short Term & Long Term
• Voluntary Life and AD&D Coverage
• Employer Paid Life Insurance Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed