Experienced Service Advisor - BMW

Tulley Automotive Group•Nashua, NH

About The Position

Job Summary: Service Advisors listen to customer’s description of vehicle issues, asks follow-up questions to better assess the problem, inspects the vehicle on intake, determines the source of the issue, and provides suggestions for the best way to fix the vehicle. Essential Duties and Responsibilities: Generates pre-work order information including warranty and customer contract; Responds to customer requests regarding recalls and product information; Prioritizes and controls comeback service orders; Repair order documentation: complaint, cause, and correction; Schedules appointments; Keeps customers informed about repair progress and status; Performs other related duties consistent with the role; this does not preclude management from assigning additional, though unrelated, duties.

Requirements

Minimum 5 years of experience as an Automotive Service Advisor
Strong knowledge of automotive repair procedures
Excellent verbal and written communication skills
Excellent time management skills
Excellent organization skills and attention to detail
Valid Driving License
Acceptable Driving Record

Responsibilities

Generates pre-work order information including warranty and customer contract
Responds to customer requests regarding recalls and product information
Prioritizes and controls comeback service orders
Repair order documentation: complaint, cause, and correction
Schedules appointments
Keeps customers informed about repair progress and status
Performs other related duties consistent with the role; this does not preclude management from assigning additional, though unrelated, duties.