Experience Support Team Manager

Ingram Micro•Buffalo, NY

About The Position

The Experiences Support Team Manager will lead a talented team in global platform enablement working closely with cross-functional teams, senior management, and key stakeholders to deliver value and support the organization's strategic goals. This leader ensures cross-functional alignment, manages high-level resource allocation, and neutralizes systemic risks to achieve critical business outcomes. They will be facilitating, prioritizing, and aligning value and operational workflows with business goals, managing dependencies across teams to ensure reliable, high-performing platform business outcome delivery. This leader is responsible for ensuring the team is not only effective today, but structured and positioned to scale with the organization’s priorities tomorrow. That includes reshaping team charters, refining operating models, and championing a culture of continuous improvement, accountability, and collaboration.

Requirements

General proficiency with various tools, systems, and procedures required to accomplish the job.
Bachelor’s degree (or equivalent combination of education and experience) required.
5 + years of functional experience with a minimum of 4 years position specific experience
2+ years of supervisory experience or 4 years of leadership experience.
Demonstrated track record of leading teams through organizational change, process redesign, or platform transformation.
Ability to quickly develop deep familiarity with Xvantage™ and the broader Ingram Micro ecosystem; comfort operating at the intersection of technology and business.
Proven ability to lead teams through ambiguity and structural change with clarity, empathy, and focus.
Skilled at building consensus, driving alignment, and communicating effectively with audiences from frontline team members to C-suite executives.
Strong instinct for process improvement, workflow optimization, and data-driven performance management.
Polished written and verbal communicator; comfortable presenting complex information clearly to diverse audiences.
Able to manage multiple concurrent workstreams with competing priorities, tight timelines, and cross-functional dependencies.
High standards for accuracy, consistency, and quality in all deliverables and communications.
Strong command of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint); experience with Jira, Confluence, and Power Apps preferred.

Nice To Haves

Completed project or program management certification including Certified Project Manager (IAPM), Certified Associate in Project Management (CAPM), Project Management Professional (PMP) ®, Agile Certified Practitioner (PMI-ACP), or other equivalents.

Responsibilities

Lead, mentor, and develop a high-performing platform enablement team through a period of organizational change and strategic realignment.
Redefine team structures, roles, and responsibilities to reflect updated global priorities and platform goals.
Foster a culture of psychological safety, continuous learning, and results-driven accountability.
Drive change management efforts to bring the team along through evolving processes, tools, and operating models.
Develop and maintain deep expertise in the Xvantage™ Platform, its end-to-end feature lifecycle, and Ingram Micro’s core business operations.
Translate long-term platform vision into structured, consumable, and executable plans for the team and key stakeholders.
Identify and pursue alignment opportunities between the platform roadmap and evolving business unit needs.
Serve as the primary bridge between executive leadership, Global Platform Group teams, and business stakeholders across functions and geographies.
Govern dependencies across separate operational workstreams to ensure synchronized, on-time delivery.
Build trusted relationships with senior leaders, partners, and vendors to ensure program alignment and shared accountability.
Drive operational workflows with a focus on efficiency, quality, and continuous improvement.
Identify and eliminate redundancies across cross-functional workflows by deploying unified procedural frameworks.
Collaborate with functional groups to understand current and emerging processes, then implement scalable efficiencies.
Establish and track key performance indicators (KPIs) to measure team health, delivery outcomes, and business impact.
Proactively predict, identify, and neutralize risks, dependencies, and misalignments before they escalate.
Manage resource allocation across the team to optimize bandwidth and delivery capacity.
Report regularly to senior leadership on program status, risk posture, and operational performance.