Experience Strategy Manager
About The Position
Credera is seeking an experienced, hands-on experience strategist to lead and deliver strategy work within multidisciplinary teams. The role brings together user needs, business goals, market context, data, and technology considerations to shape useful, differentiated, and achievable experiences. The strategist will guide work from research synthesis and problem framing through experience visions, journeys, frameworks, recommendations, and roadmaps that inform user experience, user interface design, and delivery. The position emphasizes emerging technology and evolving customer expectations while keeping human needs and measurable outcomes central. The role also contributes to mentoring, practice development, proposals, opportunity shaping, and client relationships. Credera is a global consulting firm serving Fortune 100 brands and other leading global organizations across industries, with work involving AI, digital platforms, data, and emerging experiences. Omnicom policy requires employees to work in the office at least three days per week where permitted by local law, unless the agency or manager directs additional in-office days.
Requirements
- 7+ years of relevant experience in experience strategy, UX strategy, service design, experience design strategy, customer experience, innovation, or a related field.
- A strong portfolio demonstrating strategic thinking, research synthesis, storytelling, and impact across complex projects or clients.
- Experience leading strategy workstreams and translating research, data, business context, and stakeholder input into clear direction for design and delivery.
- Strong knowledge of human-centered design, systems thinking, experience and service design methods, and research practices.
- Experience creating strategic artifacts such as experience principles, value propositions, journey maps, service blueprints, experience briefs, opportunity frameworks, and roadmaps.
- Ability to define meaningful success measures and connect experience recommendations to customer and business outcomes.
- Experience facilitating workshops and working sessions with multidisciplinary teams and senior stakeholders.
- Excellent verbal, written, visual, and presentation skills, with the ability to influence decisions and make complex information clear and actionable.
- Ability to balance strategic ambition with practical delivery considerations, including scope, timing, dependencies, team capacity, and technical implications.
- Experience mentoring others and contributing to business development, project scoping, proposals, or client growth.
Nice To Haves
- A bachelor’s or master’s degree in design, human-computer interaction, psychology, anthropology, business, strategy, or a related field; equivalent professional experience is also valued.
- Experience working across both digital products and broader service or omnichannel ecosystems.
- Experience connecting experience strategy to measurement, organizational change, operating models, governance, or long-term experience management.
- Experience developing thought leadership, reusable strategy methods, tools, templates, case studies, or learning content for a design practice.
- Experience applying AI-enabled tools or emerging technology to research, synthesis, strategy development, or experience design workflows.
Responsibilities
- Lead complex experience strategy workstreams while actively contributing to research, synthesis, strategy, and deliverables.
- Synthesize qualitative and quantitative research, business inputs, market signals, and technology considerations into insights, priorities, and opportunities.
- Define future-state experience visions, principles, value propositions, success measures, and strategies aligned with customer and business outcomes.
- Translate strategic direction into experience briefs, journey maps, service blueprints, opportunity frameworks, and prioritized roadmaps.
- Facilitate workshops and working sessions to build shared understanding, establish priorities, and move stakeholders toward decisions.
- Communicate complex information through clear narratives, recommendations, and visually engaging deliverables.
- Partner with clients, present confidently, challenge assumptions constructively, navigate ambiguity, and help teams move forward.
- Collaborate with multidisciplinary teams across research, content, design, data, technology, and delivery from insight through implementation.
- Mentor others, strengthen the practice, shape opportunities, support proposals, and grow client relationships.
- Explore AI, personalization, connected ecosystems, and emerging tools to identify potential value while centering customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
