NYC Experience Specialist - Seasonal (Part Time)

Color Factory LLC•New York, NY

6h•Onsite

About The Position

The Experience Specialist (ES) plays a vital role in creating a welcoming, inclusive, safe, and joyful environment for all guests. This position is responsible for engaging with guests, maintaining the overall experience quality, and ensuring that every guest interaction reflects Color Factory’s values and artistic vision. Color Factory aims to create experiences that make people of all ages smile, connect, remember, and feel like kids again, by tapping into the joy of color through the expression of art. They believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others, and make color art accessible to and approachable for all.

Requirements

Must be 18 years or older
Reliable and punctual, with excellent customer service experience.
Strong communication, collaboration, and problem-solving skills.
Ability to manage time effectively in a fast-paced environment.
Attention to detail and adaptability to changing priorities.
Must be able to lift/carry 50+ lbs

Nice To Haves

Possesses a friendly and accessible disposition. Creates comfortable conditions to communicate, meet with, and share candid information.
Continually considers how each idea enhances or detracts from the customer experience. Doesn’t sacrifice the customer experience for the sake of convenience or efficiency. Raises concerns when the customer experience is potentially at risk, even in difficult situations or conversations.
Promotes the company values, and embodies our values in words and actions. Respects and honors the diversity of the entire community.
Constantly on the hunt for learning opportunities, never feels as though they’ve learned everything there is to know about something.

Responsibilities

Engaging with guests
Maintaining the overall experience quality
Ensuring that every guest interaction reflects Color Factory’s values and artistic vision