Experience Service Technician- Larry H. Miller Volkswagen

Asbury Automotive • Tucson, AZ

9d • Onsite

About The Position

Larry H Miller Volkswagen is seeking smart, energetic, technically-focused Master Service Technicians to join their team. As an Automotive Service Technician, you will have the opportunity to make a positive impact on the business and customers by repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry. The role involves understanding and completing complex work necessary for vehicle repair, including diagnosis and repair of major components, and removing/replacing parts. This individual will be familiar with a particular manufacturer line and possess all necessary manufacturer certifications. The position requires performing work efficiently and accurately according to dealership and factory standards, examining vehicles for additional service needs, documenting all work, and communicating with service advisors. Technicians are expected to maintain proficiency, conduct road tests, utilize training, and participate in manufacturer-sponsored programs. Maintaining high Customer Satisfaction Index (CSI) scores, completing warranty repair orders, and reporting safety or integrity issues are also key responsibilities. The role involves performing all levels of diagnosis and repair on vehicles, using handheld devices for diagnostics, assisting fellow technicians, and participating in the training of novice team members. Ensuring customer vehicles are returned clean and complying with all federal, state, and local regulations regarding hazardous waste, OSHA, and safeguarding customer property are also required.

Requirements

• ASE certifications heavily preferred
• Manufacturer certifications heavily preferred
• Previous automotive technician experience required
• Must have basic tools
• Must have great technical and mechanical skills
• Must be a team player and have the ability to work repetitively on complex tasks
• Must be a minimum of eighteen years of age
• Must have a valid driver’s license
• Must be able to pass pre-employment screening (background & drug test)

Nice To Haves

• Familiar and seasoned in a particular manufacturer line
• Received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues and noises

Responsibilities

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
• Examine assigned vehicle to determine if further safety or service work is required or recommended
• Make accurate use of the multi-point inspection form on each vehicle
• Document all work performed and recommended on assigned repair order
• Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
• Maintain technician proficiency as specified by Asbury standards
• Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical
• Utilize product and technical training as assigned by the manufacturer and management
• Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology
• Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional and national scores
• Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
• Perform all levels of diagnosis and repair on automobile, and or, light truck vehicles
• Utilize hand held devices to diagnose malfunctions
• Assist and help fellow technicians in the shop with vehicle diagnosis
• Participate in the training and developing of novice team members/technicians in the shop
• Take care to ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced
• Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Comply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and information

Benefits

• Semi Monthly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed