Experience Research Senior Associate

JPMorgan Chase & Co.•Columbus, OH

About The Position

As an Experience Research Senior Associate in Business Banking Insurance, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas. JPMorgan Chase is on a journey to be the most recommended financial partner for small business owners in our communities as they start, run, and grow their business. By leveraging superior digital capabilities, our readily available human support model, and highly personalized, best-in-class, digital experiences, our growing Small Business Design & Customer Experience team will partner with product and technology to create a fully integrated, seamless, omni-channel experience across the entire customer life cycle.

Requirements

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Advocate and user of AI experimentation and solutions across the product development lifecycle
Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

Nice To Haves

Experience in the Insurance sector

Responsibilities

Conduct and execute research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Use advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights