Experience Programs Specialist

InnovaCare•Orlando, FL

9h•Remote

About The Position

InnovaCare Management Services Company, LLC is seeking an Experience Programs Specialist to coordinate and support the planning, execution, and continuous improvement of enterprise-wide employee and member experience programs. This role involves managing program timelines, tracking metrics, and developing initiatives that strengthen organizational culture and member satisfaction. The specialist will create presentations and communication materials, partner with cross-functional teams, and support program governance and change management efforts. The position is remote with occasional travel.

Requirements

Bachelor’s degree preferred (Business, Communications, Healthcare, or related field).
2–4 years of experience in program coordination or engagement.
Strong organizational, communication, and presentation skills.
Proficient in Microsoft Office (PowerPoint, Excel, Word).
Program coordination and execution.
Strong communication and presentation skills.
Attention to detail and organization.
Collaboration and problem-solving.

Nice To Haves

Experience in healthcare or service-based organizations.
Bilingual (English/Spanish).
Experience with engagement or recognition programs.
Experience creating presentations and visual materials.

Responsibilities

Coordinate and support the planning, execution, and continuous improvement of enterprise-wide employee and member experience programs.
Manage program timelines, milestones, and deliverables to ensure consistent and successful implementation across the organization.
Track, analyze, and report engagement and experience metrics, providing insights to support program effectiveness and decision-making.
Assist in the development and execution of employee recognition, wellness, ambassador, and engagement initiatives that strengthen organizational culture and member satisfaction.
Create and maintain executive presentations, communication materials, toolkits, and resources for leadership and frontline teams.
Design visually compelling communications and program materials that align with organizational branding and communication standards.
Partners with cross-functional stakeholders, including Operations, Marketing, Information Technology, Human Resources, and Clinical teams, to support enterprise experience initiatives.
Facilitate effective communication among stakeholders to ensure alignment, awareness, and successful adoption of experience programs.
Support program governance activities, including status tracking, documentation, meeting coordination, and follow-up actions.
Contribute to the identification of process improvements and best practices that enhance employee engagement, member experience, and operational effectiveness.
Assist with change management and communication efforts related to organizational experience initiatives.
Ensure program activities, communications, and deliverables are completed accurately, on schedule, and in alignment with organizational goals.