Experience Partner 3

Granicus•Washington, DC

5d•$89,000 - $102,000•Remote

About The Position

The Experience Partner 3 is a senior-level role responsible for managing high-value, complex client relationships across the full customer lifecycle. This includes leading strategic pre-sales consultations, overseeing implementation and onboarding, and driving long-term client success through executive-level engagement, program optimization, and revenue growth. The Senior Experience Partner also mentors junior team members and serves as an escalation point for complex client issues.

Requirements

Deep understanding of customer success, digital transformation, and SaaS delivery models.
Familiarity with public sector operations and government technology solutions.
Knowledge of strategic account management and enterprise consulting practices.
Strong leadership, mentoring, and coaching skills.
Excellent communication, facilitation, and executive presentation skills.
Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
Ability to work independently and proactively solve problems.
Ability to build trust and credibility with clients and internal stakeholders.
Ability to translate client needs into actionable strategies and solutions.
Ability to manage large, complex client portfolios and influence outcomes.
Ability to think strategically and align client goals with organizational objectives.
Ability to resolve complex issues and lead cross-functional collaboration.
Bachelor’s degree in Business, Public Administration, Communications, or related field.
5- 7 years of experience in consulting, customer success, or enterprise account management.
Proven track record of managing strategic client relationships and driving growth.

Nice To Haves

Experience with SaaS platforms and digital tools preferred.

Responsibilities

Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.
Lead strategic discovery sessions and contribute to solution architecture during pre-sales.
Oversee implementation planning and execution, ensuring alignment with client goals.
Conduct executive-level business reviews and develop long-term engagement strategies.
Identify and drive upsell and cross-sell opportunities in collaboration with sales.
Act as an escalation point for Experience Partner I and II team members.
Mentor junior Experience Partners and contribute to internal knowledge sharing.
Represent Granicus in client-facing presentations, panels, and strategic engagements.

Benefits

Flexibility & Balance
Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Health & Wellness
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Family & Future
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Growth & Recognition
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.