Experience Manager

Ulta Beauty, Inc. • Brier, WA

7h

About The Position

The Experience Manager (EM) leads a high-performing team to grow retail and services sales while delivering an exceptional guest experience. The role oversees salon services, boutiques, retail sales, makeup, and guest satisfaction, and is accountable for Net Promoter Score (NPS). The EM drives business performance through sales and service results, guest experience and associate culture, and compliance with operating procedures and standards. The role calls for results orientation, passion for the beauty industry, strong guest service, and the ability to lead, influence, and develop a team.

The EM leads stylists, estheticians, guest coordinators and, in select locations, Assistant Services Managers, Sales Managers, and boutique leads. The position promotes Ulta Beauty’s mission, vision, and values while managing business performance, team development, operational execution, and compliance. It also requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences.

The work involves continuous mobility throughout the store; frequent standing, bending, reaching, and twisting; frequent lifting or moving of up to 25 pounds; continuous coordination and manipulation of objects; and frequent use of a computer, telephonic devices, and related office supplies. The pay range is $33.00–$40.00 per hour, with eligible associates able to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of relevant fast-paced retail management experience or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Cosmetology license and/or cosmetology management license where required by state law.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals in services, boutiques, retail sales, guest loyalty, payroll, omnichannel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely workload completion; communicate scheduling needs to the General Manager.
• Develop strategies and use company programs and resources to improve underperforming business metrics, including services, boutiques, retail sales, loyalty, store visits, and audit results.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, services, ingredients, and benefits, and use that knowledge to serve guests.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse salon and boutique talent, and address staffing needs and open positions.
• Build an engaged team through collaboration, two-way communication, prioritization, and coaching that supports guest loyalty.
• Create an inclusive environment that encourages associate growth and engagement.
• Support manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do so as well.
• Develop professional peer and brand-partner relationships that support shared sales and service goals.
• Work alongside the leadership team to model teamwork and guest service, establish priorities, provide direction and support, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience across store performance metrics.
• Ensure compliance with company policies, procedures, and standards, including the Infection Control Policy, and enforce the dress code.
• Use the company scheduling tool to create and adjust schedules, manage attendance, and schedule associates appropriately to support guest experience, service growth, loss reduction, accurate reporting, and company directives.
• Use the company task management tool to prioritize and execute workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring store standards and operating procedures are met for safety, inventory control, cash management, and loss prevention.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to drive store improvements.
• Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive conditions to field and services leadership.
• Attend corporate business meetings and conferences.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance for eligible full-time positions.
• Vision insurance for eligible full-time positions.
• Life insurance for eligible full-time positions.
• Disability benefits for eligible full-time positions.
• Opportunity for eligible associates to earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed