Experience Manager

Movati•Richmond Hill, ON

1d•Onsite

About The Position

Movati's goal is to be recognized as North America’s premiere affordable fitness brand. As Experience Manager, you have one of our most important positions in club – there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one. Movati’s values are rooted in Care, demonstrating strong Work Ethic, Authenticity, celebrating Diversity, and Commitment to enabling a healthy work environment. Since 1997, we’ve built the foundation of Movati Athletic on these values and it’s what’s made us both successful and different. At Movati, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best! You will execute your business-savvy skills and develop an in-depth understanding of club operations and key functions across all departments, work to improve processes and services, while driving total club revenue and profitability. We aspire for growth and innovation. As Experience Manager, you will actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events. Our Experience Manager brings the Movati brand to life by connecting members to their individual wellness goals and assisting in their achievement. Reporting directly to the General Manager, you will be a primary point of contact in coaching, managing and motivating your team to serve our members through Movati’s above-and-beyond service model. We live a Servant Leadership mentality and it all starts with our people. They are our everything and as Experience Manager you will be the beacon of what success looks like for our team members by creating a positive and healthy workplace environment that provides opportunities for challenge and advancement. You will also collaborate with the General Manager and People & Culture for recruitment and selection of all positions while maintaining an active pipeline for talent. We train our employees to provide exceptional service. As a leader, overseeing effective training and orientation sessions will be important in establishing and maintaining culture as well as service standards specific to the Movati brand.

Requirements

5+ years of Customer Service experience with a demonstrated ability to deliver an exceptional customer, client or member experience
Sales experience. Demonstrated ability to deliver results through motivation, inspiration, and accountability
Demonstrated leadership and people management experience. Proven success in leading, training, and motivating teams
Articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

Nice To Haves

Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).

Responsibilities

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy.
Execute business-savvy skills and develop an in-depth understanding of club operations and key functions across all departments.
Work to improve processes and services, while driving total club revenue and profitability.
Actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events.
Connect members to their individual wellness goals and assist in their achievement.
Coach, manage and motivate your team to serve our members through Movati’s above-and-beyond service model.
Create a positive and healthy workplace environment that provides opportunities for challenge and advancement.
Collaborate with the General Manager and People & Culture for recruitment and selection of all positions while maintaining an active pipeline for talent.
Oversee effective training and orientation sessions to establish and maintain culture as well as service standards specific to the Movati brand.