Experience Manager

Felfel • New York, NY

7d • Onsite

About The Position

FELFEL is New York’s hottest food tech scale-up, changing the way people eat at work. Our smart fridges bring the city’s best local chefs and trendiest restaurants straight to the office - every single day. We’re all about great food, smart tech, and top-notch hospitality, making office meals something to look forward to. Join us as an Experience Manager, and shape the very first chapter of our clients’ journey. From sales handover to onboarding and launch, you’ll create smooth, memorable experiences that inspire confidence and turn first steps into long partnerships.

Requirements

• 2-3 years of experience in client success, project coordination, onboarding, or similar roles.
• Strong organizational and communication skills that keep clients and projects moving smoothly.
• A proactive mindset with the ability to juggle multiple projects and clients without dropping the ball.
• Detail-orientated and structured way of working, even with administrative tasks.
• A valid driving licence is required.
• This is a 100% on-site role, split between our office and client locations - comfort with regular travel to client sites is essential.
• A passion for food is a must.
• You will actively support the sales team by hosting tastings, serving food, and bringing products to life through engaging food storytelling.
• Authorized to work in the United States (no visa sponsorship provided)

Nice To Haves

• Experience with client-facing events and cross-functional coordination is a plus.

Responsibilities

• Support clients directly from the point of sales handover through to conversion.
• Serve as the primary contact during the trial period, providing guidance, structure, and clarity.
• Strengthen and nurture client relationships early to lay the foundation for long-term success.
• Organize and manage key events such as launch days and events.
• Coordinate with Operations and B2B as needed to ensure smooth implementation and a memorable client experience.
• Act as the go-to person for any trial-phase events or processes.
• Ensure a high-quality experience during the onboarding and trial phase.
• Analyze engagement & purchase data, and identify actions to be taken to improve those.
• Work with your team lead in order to define initiatives that can be tested to drive up purchases.
• Gather client feedback and ensure accurate documentation, with a special focus on B2B needs.
• Proactively resolve early-stage issues to support seamless conversion.
• Liaise closely with back office, sales, operations, and other internal teams to align efforts and ensure consistency.
• Share insights from trial clients to improve onboarding, launch processes, and overall service quality.

Benefits

• Lots of delicious food from our own FELFEL fridge
• Central Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration
• 20 days of PTO + 10 holidays (some flexible)
• Comprehensive healthcare options
• 401k options
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed