Experience & Lifestyle Director

Gallaher Signature Living - Villa Capri•Santa Rosa, CA

8h•Onsite

About The Position

This role works in close partnership with the Vice President of Experience & Lifestyle to curate a refined, dynamic, and purpose-driven calendar of social, cultural, fitness, educational, and experiential offerings. Reporting directly to the Community Executive Director, the Lifestyle Director is a highly visible, hands-on leader responsible for designing and delivering meaningful programs that elevate daily life for residents across independent living, assisted living, and memory care in collaboration with the Memory Care Director. This position is ideally suited for a results-driven professional with a passion for hospitality, creativity, and compliance—someone who understands that exceptional experiences are thoughtfully designed, meticulously executed, and delivered in accordance with California Title 22 regulations and Gallaher Signature Living’s boutique brand standards.

Requirements

Minimum of one (1) year of experience conducting group activities, with demonstrated knowledge of resident assessment, staff supervision, and volunteer training.
Experience requirements may be waived if an exception is granted by the licensing agency upon submission of a satisfactory alternative plan.
Bachelor’s degree in Recreation, Therapeutic Recreation, Leisure Studies, Education, Gerontology, Hospitality, or a related field preferred.
Advanced degrees or professional certifications strongly valued.
Proven ability to thrive in a fast-paced, performance-driven, hospitality-focused environment.
Strong emotional intelligence, creativity, organizational skills, and leadership presence.
Deep understanding of the social, emotional, and physical needs of an active adult and aging population.
Certified Activity Director (NCCAP or equivalent), CPR/First Aid certification, Class B driver’s license, or other relevant certifications preferred.

Responsibilities

Design, implement, and oversee a comprehensive whole-person Experience & Lifestyle program that fosters curiosity, connection, and purpose, supporting an exceptional quality of life.
Ensure programming reflects all eight dimensions of wellness: physical, social, emotional, intellectual, spiritual, purposeful, financial, and environmental.
Cultivate an inclusive, engaging environment where residents feel welcomed, respected, and inspired to participate.
Develop innovative, culturally distinctive programming that reflects the unique identity and elevated positioning of the community.
Maintain a visible presence and actively participate in the execution of Experience & Lifestyle programming.
Create and distribute polished, brand-aligned Experience & Lifestyle communications through newsletters, calendars, and digital platforms.
Leverage technology and software to enhance resident engagement, personalize experiences, optimize scheduling, and support innovation.
Collaborate with marketing and sales teams to showcase programming as a key differentiator in the community’s value proposition.
Recruit, hire, train, and mentor Experience & Lifestyle team members, fostering professional growth through ongoing feedback, performance reviews, recognition, and support.
Schedule staff to ensure consistent coverage and high levels of resident engagement.
Conduct regular team meetings to uphold program quality, creativity, and service excellence.
Perform routine walk-throughs of program areas to ensure environments reflect safety, elegance, and operational excellence.
Partner cross-functionally with other departments to develop integrated, engaging experiences.
Participate with the Vice President of Experience & Lifestyle in strategic planning, utilizing resident feedback, leadership input, and software-generated insights.
Assist in managing the department budget, ensuring thoughtful allocation of resources aligned with program goals.
Ensure all Experience & Lifestyle programming complies with California Title 22 regulations, RCFE licensing requirements, and community policies.
Immediately report any observed or suspected changes in a resident’s condition, incidents, or safety concerns to the Executive Director, in accordance with Title 22 reporting standards.
Maintain documentation and operational practices that support regulatory compliance and survey readiness.
Ensure community vehicles used for excursions are properly registered, insured, and maintained per safety and regulatory requirements.
Establish and manage vendor and contractor relationships that meet licensing, insurance, and safety standards.

Benefits

Medical (PPO and HSA), dental, and vision insurance options (fulltime only)
Flexible Spending Accounts (FSA) – (fulltime only)
Life insurance (fulltime only)
401(k) plan with safe harbor employer match
Paid vacation and sick time for hourly team members; PTO plan for exempt team members
Hourly staff members receive paid time off for their anniversary and birthday
Paid holidays
Paid bereavement
Paid jury duty
Complimentary meals for day-shift property employees from our award-winning dining programs
Opportunities for career advancement and professional growth
Extensive employer provided training for staff members at all levels