Experience Lead

Absolute Recomp•Lombard, IL

5h•Onsite

About The Position

The Experience Lead is responsible for leading team players during shifts when the AM or GM is not present, ensuring all tasks are completed accurately and on time. This role supports the AM and GM by reinforcing expectations, delegating tasks, and modeling excellent service and professionalism. The Experience Lead also provides on-shift coaching to team members to improve performance, product knowledge, and operational execution, and assists with training new Team Players. A key aspect of this role is fostering a positive, inclusive environment that aligns with Absolute Recomp’s Core Values. The Experience Lead also serves as the primary retail lead during shifts, ensuring merchandising accuracy, product presentation, and cleanliness, while coaching Team Players on retail sales expectations and product knowledge. They maintain inventory accuracy by communicating low stock or discrepancies to the AM or GM and uphold retail standards that reflect the Absolute Recomp brand. In terms of member experience, the Experience Lead delivers a welcoming, high-energy experience for all members and guests, supports Team Players in providing consistent, positive engagement, and addresses basic member questions or concerns, escalating complex issues to the AM or GM. They promote member satisfaction by ensuring service and cleanliness exceed expectations. Operationally, the Experience Lead executes daily club operations, including task lists, cleanliness standards, and service expectations, conducts walk-throughs of the club to identify areas needing attention, and maintains operational accuracy. They support the AM and GM in monitoring KPIs and providing feedback on shift performance, and ensure all Team Players follow safety, cleaning, and service procedures. Additionally, the Experience Lead assists with reporting maintenance needs, cleanliness issues, and equipment concerns, provides timely communication to leadership regarding urgent facility or service issues, and supports the team in keeping all areas of the club clean, functional, and member ready. Additional responsibilities include maintaining awareness of shift needs, upholding all company policies, communicating shift updates promptly, and assisting with community engagement or club events when scheduled.

Requirements

Leadership skills
Ability to reinforce expectations
Ability to delegate tasks
Excellent service and professionalism
On-shift coaching skills
Training abilities
Ability to foster a positive, inclusive environment
Merchandising accuracy
Product presentation skills
Cleanliness standards
Retail sales coaching
Product knowledge
Inventory management
Communication skills for reporting low stock or discrepancies
Ability to uphold retail standards
Ability to deliver a welcoming, high-energy experience
Ability to support consistent, positive engagement
Ability to address basic member questions or concerns
Ability to escalate complex issues
Ability to promote member satisfaction
Ability to execute daily club operations
Ability to conduct walk-throughs and assign tasks
Ability to maintain operational accuracy
Ability to monitor KPIs and provide feedback
Ability to ensure adherence to safety, cleaning, and service procedures
Ability to report maintenance needs, cleanliness issues, and equipment concerns
Ability to communicate urgent facility or service issues
Ability to keep areas clean, functional, and member ready
Ability to maintain awareness of shift needs and adjust tasks
Ability to uphold company policies and guidelines
Ability to communicate shift updates, concerns, or incidents promptly
Ability to assist with community engagement or club events

Responsibilities

Lead Team Players during shifts when the AM or GM is not present, ensuring all tasks are completed accurately and on time.
Support the AM and GM by reinforcing expectations, delegating tasks, and modeling excellent service and professionalism.
Provide on-shift coaching to team members to improve performance, product knowledge, and operational execution.
Assist with training new Team Players to ensure competency in service standards, safety, and club procedures.
Foster a positive, inclusive environment that aligns with Absolute Recomp’s Core Values.
Serve as the primary retail lead during shifts, ensuring merchandising accuracy, product presentation, and cleanliness.
Coach Team Players on retail sales expectations, product knowledge, and supplement flows.
Maintain inventory accuracy by communicating low stock or discrepancies to the AM or GM.
Uphold retail standards that reflect the Absolute Recomp brand.
Deliver a welcoming, high-energy experience for all members and guests.
Support Team Players in providing consistent, positive engagement at the front desk and retail areas.
Address basic member questions or concerns and escalate complex issues to the AM or GM.
Promote member satisfaction by ensuring service and cleanliness exceed expectations.
Execute daily club operations, including task lists, cleanliness standards, and service expectations.
Conduct walk-throughs of the club to identify areas needing attention and assign tasks accordingly.
Maintain operational accuracy, including checklists, shift responsibilities, and adherence to policies.
Support the AM and GM in monitoring KPIs and providing feedback on shift performance.
Ensure all Team Players follow safety, cleaning, and service procedures throughout the shift.
Assist with reporting maintenance needs, cleanliness issues, and equipment concerns during shifts.
Provide timely communication to leadership regarding urgent facility or service issues.
Support the team in keeping all areas of the club clean, functional, and member ready.
Maintain awareness of shift needs and adjust tasks to support high service levels.
Uphold all company policies and guidelines consistently.
Communicate shift updates, concerns, or incidents to the AM and GM promptly.
Assist with community engagement or club events when scheduled.