Experience Lead

Sloomoo Institute LLC•Boston, MA

1d•Onsite

About The Position

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design. Sloomoo’s universe has expanded - there are now a total of 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two MiniMoos (Boston, Philadelphia) with more to come. MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play. The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more. The mission: Deliver joy, whether you’re a kid or kid-at-heart.

Requirements

Experience of operational management within a guest-facing operation including hotels, restaurants/food & beverage, entertainment operations, museums, live events or similar (required).
Excellent time management and organizational skills.
Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
Ability to engage with colleagues in a diplomatic manner, with firmness where necessary.
Knowledge of Microsoft Office, Google Suite, Slack, Project Management systems.
Energetic, perceptive, confident problem solver with a good sense of humor.
Able to problem solve in a fast-paced environment.
Minimum age: 18 years.

Responsibilities

Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 30-40 hourly team members on shift.
Take personal responsibility for presentation and experience standards across the site.
Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm, joyful tone
Continually support and challenge the teams to maintain and improve the overall experience, championing developments that have a positive impact on the visit. Communicate with leadership regarding staff coaching opportunities.
Develop and maintain excellent working relationships with relevant leadership teams.
Champion all requirements relating to accessibility including physical facilities and staff training, and delivery and improvements across the site.
Represent the guest Experience team in meetings and committees as assigned.
In conjunction with the General Manager, control labor spend to ensure we are maintaining front of house (FOH) labor budgets to set standards.
Support marketing efforts through videos, pictures, stories etc.
Report any issues, including written incident reports at the end of the shift.
Support the Manager on Duty on delivering top of the class birthday parties, events & groups visits.
Lead by example displaying the expectation of the team through your actions.
Aware of the needs of the team and providing training, support, breaks when necessary.
Ensure that safety is the top priority at all times.
You’re smiling, being authentic - even when guests may not be around!
Other responsibilities as assigned by managers.