Experience Lead - Patient & Family Experience
About The Position
Reporting to the Senior Clinical Manager, Patient and Family Experience, the full-time, permanent Experience Lead will guide the work of the Patient and Family Experience Office (formerly Client Relations) and Family Resource Centre within the Patient and Family Experience team. This role will also respond to consultation requests from clinical teams and will lead the development and delivery of education and training (i.e. communicating using HEART model, effective apologies, managing conflict, communicating with family/SDM). Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
Requirements
- Full-time employment
- Permanent position
Responsibilities
- Guide the work of the Patient and Family Experience Office (formerly Client Relations) and Family Resource Centre within the Patient and Family Experience team.
- Respond to consultation requests from clinical teams.
- Lead the development and delivery of education and training (i.e. communicating using HEART model, effective apologies, managing conflict, communicating with family/SDM).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
