Experience Guide Supervisor

The NOW•Los Angeles, CA

2d•$25 - $28•Onsite

About The Position

As an Experience Guide Supervisor at The NOW Massage, you will be a vital part of the boutique leadership team, supporting the General Manager in coaching and developing Experience Guides, overseeing daily operations, and cultivating a high-performing culture centered on accountability, hospitality, and teamwork. This role is ideal for individuals who enjoy leading others, excel in fast-paced settings, and are passionate about fostering success for both people and the business.

Requirements

Previous leadership, supervisory, or key-holder experience in hospitality, retail, wellness, luxury service, or a related industry preferred.
Proven success achieving sales and service goals.
Strong coaching, communication, and conflict-resolution skills.
Ability to understand key business metrics and use them to support daily operations.
Excellent organizational, multitasking, and leadership skills.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Lead through action and inspire by example.
Coach with empathy while holding themselves and others accountable.
Communicate clearly and confidently.
Make thoughtful decisions and solve problems proactively.
Use business metrics to drive performance.
Build trust through consistency and professionalism.
Thrive in a collaborative, guest-focused environment.
Help build engaged, high-performing teams.
Deliver exceptional guest experiences.
Assist in consistently achieving boutique sales and operational goals.
Collaborate with leadership to coach and develop team members through regular feedback and accountability.
Demonstrate accountability while identifying opportunities to improve team performance and the guest experience.
Leave the boutique stronger at the end of every shift than they found it.

Responsibilities

Lead by example in professionalism, hospitality, and sales performance.
Assist Management with coaching, mentoring, and developing Experience Guides through real-time feedback and ongoing training.
Help set clear daily expectations and foster a positive, accountable team culture.
Recognize outstanding performance while addressing opportunities for improvement.
Help build trust through consistent communication, coaching, and follow-through.
Provide day-to-day leadership support during assigned shifts in the absence of the General Manager.
Lead by example in membership sales and guest engagement.
Assist in monitoring key business metrics and identifying opportunities for improvement.
Help coach the team to achieve revenue, membership, enhancement, retail, and productivity goals.
Collaborate with leadership to manage daily staffing needs and optimizing schedules to support business demands.
Deliver exceptional hospitality that reflects The NOW brand.
Assist in resolving guest concerns with professionalism and empathy.
Create memorable guest experiences that build long-term loyalty.
Assist in maintaining boutique presentation, cleanliness, and operational excellence.
Safeguarding guest financial data
Assist in leading pre-shift meetings and support ongoing team communication.
Support the General Manager in reviewing business performance and priorities.
Collaborate with leadership to conduct regular coaching conversations and follow-up on performance expectations.
Ensure compliance with company policies, procedures, and operational standards.
Support daily operations, cash handling, facility management, and boutique organization.