Experience Guide Sales Associate

The NOW Bend • Bend, OR

4d • $18 - $19 • Onsite

About The Position

The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy. The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. Each NOW boutique uses canvas draping to separate therapy spaces creating an airy feeling that adds to the soothing atmosphere. Natural wood surfaces and exposed beams are coupled with sheep skins, cactus galleries and crystal grids. All the elements are aligned to form the ultimate zen environment for optimum relaxation. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States. Restore Your Body. Reset Your Soul.

The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”.
The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.

We’re looking for outgoing, sales-driven Experience Guides who connect easily with others and create a warm, welcoming guest experience. If you’re someone who can talk with anyone, build quick rapport, and confidently guide guests toward services and enhancements, this role is for you.

Requirements

• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Sales and service-related experience preferred.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Benefits

• Competitive compensation + generous commissions
• Health benefits including vision & dental
• Paid time-off
• Career growth opportunities
• Aesthetically inspiring work environment including comfortable break room and amenities (TONS of snacks provided and occasional team lunches!)
• Team member discounts
• A positive, empathetic, and supportive team and company
• An environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed