Experience Engineer FT

The DoSeum • San Antonio, TX

6d • Onsite

About The Position

The DoSeum is seeking an energetic, team-oriented individual to promote joyful learning and active discovery through meaningful interactions with museum Guests. The Experience Engineer will engage learners of all abilities and their caregivers in The DoSeum Experience, fostering educational play and inquiry-based learning in the museum’s galleries. Additional duties include addressing Guest questions and comments, troubleshooting and re-setting exhibition technology, light cleaning and resupply of exhibition spaces, selling tickets and memberships, leading educational programming, and documenting opportunities for improvement. As part of the office of Gallery Facilitation & Experiences, the Experience Engineer role serves as a primary face and voice of the organization. Successful candidates are personable, approachable, project positive energy, are creative, and possess strong people and problem-solving skills. Prior experience working with young children is highly valued, as is the ability to play with confidence. Delivering authentic, memorable, and delightful experiences for every learner is key to the position’s success. This is a full-time, hourly, non-exempt position reporting to the Managers of Gallery Operations. Candidates must be available to work weekends.

Requirements

• High school diploma or GED required.
• Demonstrated interest in and enjoyment of working with young children and families.
• Prior experience working with children in a structured or informal setting (e.g., camp, classroom, daycare, museum, after-school program).
• Ability to engage positively with large groups of children, caregivers, teachers, and chaperones.
• Strong interpersonal and communication skills; approachable, confident, playful, and present in the moment.
• Ability to follow established curricula, facilitation strategies, and guest service standards.
• Basic comfort using computers (Mac or PC) and point-of-sale systems, or willingness to be trained.
• Willingness and ability to learn and support interactive exhibits and basic technology.
• Ability to work a flexible schedule, including weekends, holidays, and occasional evenings.
• Reliable transportation and ability to travel locally.
• Ability to meet the physical demands of the role, with or without reasonable accommodation, including standing for extended periods and lifting up to 25 pounds.

Nice To Haves

• Coursework toward or completion of an associate or bachelor’s degree in education, child development, or a related field is a plus but not required.
• Experience supporting or facilitating programs in a children’s museum, science center, classroom, camp, or informal learning environment.
• Familiarity with play-based, inquiry-driven, or constructivist learning approaches.
• Customer service experience in a high-volume, public-facing environment.
• Experience with cash handling, ticketing, or point-of-sale systems.
• Comfort assisting with hands-on exhibits or interactive technology.
• Bilingual or multilingual skills, particularly Spanish.
• Demonstrated commitment to equity, inclusion, and respectful guest interactions.

Responsibilities

• Facilitate caregiver-child interactions throughout museum galleries and outdoor spaces, encouraging curiosity, exploration, and learning through play.
• Lead educational activities and programs using established curriculum, including gallery-based experiences, family programs, school visits, and DoSeum camps.
• Engage learners of varying ages, abilities, and learning styles by adapting facilitation techniques in real time.
• Encourage guests to explore exhibits and materials in creative, meaningful, and safe ways.
• Collaborate with Education and Gallery staff to stay informed on current programs, facilitation strategies, schedules, and exhibit updates.
• Provide welcoming, inclusive, and professional service to all guests, modeling DoSeum shared language and values.
• Staff the front desk as assigned, including selling general admission tickets, special event tickets, and memberships, and completing associated cash-handling duties.
• Contribute to a safe, positive, and fun environment by prioritizing safety, courtesy, cleanliness, and efficiency.
• Administer opening and closing procedures to ensure galleries and public spaces are show-ready.
• Rotate through gallery and operational assignments based on daily needs.
• Monitor exhibit functionality; assist with basic troubleshooting, resets, and reporting maintenance concerns.
• Maintain clean, organized, and well-stocked gallery spaces, including light cleaning, restocking materials, and arranging props.
• Address guest questions, concerns, and complaints using the LAST service recovery model, escalating when appropriate.
• Support safety and cleanliness standards by addressing issues promptly and reporting concerns according to protocol.
• Learn and utilize point of sale and exhibit maintenance systems, including Altru and Hippo.
• Maintain conduct and attendance consistent with organizational standards and expectations.
• Serve as a collaborative, respectful team member who supports intra- and interdepartmental relationships.
• Attend required trainings and follow all DoSeum policies, procedures, and standard operating guidelines.
• Travel locally as needed.
• Perform additional duties as assigned.

Benefits

• Medical, Dental, Vision, Short Term Disability, Life Insurance, Long Term Disability, Critical Illness, and Accident insurance
• Paid Time Off, Floating Holidays, Birthday Holiday, and Vacation
• Employee Discounts – DoSeum Programs, Café, DoSeum Store and Admission
• 403(b) Retirement Plan – Employer match up to 3%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED