Experience Designer

University of Maryland Global Campus

6d•$84,000 - $94,000•Remote

About The Position

The Experience Designer supports and enhances the student experience through digital engagement initiatives. As a member of the Digital Student Experience team, this role advocates for students across the student lifecycle by conducting research, contributing to solution design, and supporting implementation efforts. The position collaborates with stakeholders and technology teams to improve student-facing experiences and support continuous improvement initiatives.

Requirements

Bachelor's degree required.
3–5 years of experience in higher education, customer experience, user experience, product support, digital engagement, or related fields.
Student-centered mindset and advocacy
Strategic awareness
Adaptability and change support
Product and business understanding
Critical thinking and problem solving
Product support and requirements gathering
Experience journey mapping
Workshop and interview facilitation
Collaboration across functional teams

Nice To Haves

Preferred disciplines include Computer Science, Business, Information Technology, User Experience Design, or a related field.
Experience in higher education environments.
Experience supporting digital experience initiatives or product enhancement efforts.
Experience collaborating on cross-functional projects and technology-enabled

Responsibilities

Conduct user research and interviews to understand learner needs and contribute to the development of student-centered solutions aligned with institutional goals.
Support product and experience initiatives by gathering requirements, documenting processes, and collaborating with stakeholders, technology teams, and external partners.
Participate in discovery and research activities, help validate solutions, and contribute to experience improvement recommendations.
Assist with solution development, testing, implementation planning, and adoption efforts using agile and collaborative approaches.
Monitor trends, conduct market research, and identify opportunities to enhance student experiences and digital products.
Analyze user feedback and performance metrics to support data-informed recommendations and continuous improvement efforts.

Benefits

22 days of paid vacation
15 days of sick leave
3 personal days
16 paid holidays (17 during general election years)
Access to health care, medical with vision, dental, and prescription plans for both individuals and families
Subsidized state of Maryland medical and prescription benefits (for eligible Contingent II employees)
Stipend to assist in the purchase of a health plan (for eligible Contingent II employees)
Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability (LTD) Insurance
Retirement stipend equal to 7.25 percent of their base salary
Supplemental retirement account (SRA)
401(k)
403(b)
457(b)
Various Roth options
Tuition Remission at UMGC or at University of Maryland College Park (for eligible CII employees)
Undergraduate tuition remission for spouses and dependent children after two years of service