21GRAMS- Experience Designer

Real Chemistry•Chicago, MA

20d•Hybrid

About The Position

Real Chemistry is seeking an entry- to mid-level Experience Designer to support the execution of creative and digital experiences for clients across the agency. The role involves working independently and collaboratively to develop creative solutions informed by quantitative and qualitative research. The position is hybrid or remote in the United States, depending on team and business needs. Employees within a one-hour commute of a Real Chemistry office are expected to attend in person two days per week, either at an office or onsite with clients; employees without a nearby office may work remotely and gather during the year for collaboration and team events. The Experience Designer contributes throughout the design process, from research and concepting to prototyping and implementation. They create UX and design deliverables, conduct research and analysis, apply consumer needs and strategic insights to digital solutions, and collaborate with creative teams to maintain consistent, user-friendly experiences. The role calls for adaptability, organization, resourcefulness, strong prioritization, and comfort working independently in a fast-paced and evolving environment. The position offers a stated pay range of $85,000–$95,000. Compensation is determined by job-related factors, including experience, skills, certifications, and location. Real Chemistry describes its benefits as regionally tailored and comprehensive, with offerings that may include generous holidays and paid time off, private medical, dental and vision plans, mental wellness coaching and support, LinkedIn Learning access, and office snacks in key markets.

Requirements

2–5 years of experience creating and designing complex digital products or experiences.
Interest in healthcare and medicine.
Excellent problem-solving skills and enthusiasm for new challenges.
Strong verbal communication, writing, and composition abilities.
Knowledge of general SEO and ADA guidelines.
Ability to work independently and under tight deadlines.
Ability to self-direct and work with ambiguity and uncertainty.
Ability to think proactively, multitask, and prioritize in a fast-paced environment.
Strong organization, adaptability, resilience, and resourcefulness.
Attention to pixel-perfect design and detail.
Ability to produce clean, organized creative deliverables that adhere to style guidelines.

Responsibilities

Create and own UX and design deliverables, including wireframes, prototypes, functional annotations, experience strategy, customer journeys, sketches, and full design compositions.
Conduct user research, usability testing, heuristic analysis, and competitive analysis.
Participate in all stages of the design process, from research through concepting, prototyping, and implementation.
Apply consumer needs, brand guidelines, and strategic insights to a variety of digital solutions.
Contribute to and critique design work with creative teams.
Use and advocate for human-centered design processes and thinking.
Lead by example to encourage teams to use new methods and expand their thinking.
Research and stay current on digital design trends, tools, and technologies, especially in healthcare.
Present ideas and concepts to internal teams.
Ensure solutions are consistent and user-friendly.