21GRAMS- Experience Designer

Real Chemistry•Boston, MA

20d•$85,000 - $95,000•Hybrid

About The Position

Real Chemistry is seeking an entry- to mid-level Experience Designer to support the execution of creative and digital experiences for clients across the agency. The role combines human-centered design, research, strategic thinking, and creative execution to develop solutions informed by quantitative and qualitative research. The designer will work both independently and collaboratively, contribute throughout the design process, and help teams approach experiences in fresh, strategic ways. The position is hybrid or remote within the United States, based on team and business needs. Candidates may work from a US office in New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco, or remotely within the US. Employees within a one-hour commute of a Real Chemistry office are expected to attend in person two days per week. Work arrangements and specific expectations may vary by role and location. The role is suited to someone who is adaptable, resilient, proactive, resourceful, organized, and comfortable with ambiguity, changing priorities, and tight deadlines. The listed pay range is $85,000–$95,000; compensation is determined by job-related factors including experience, skills, certifications, and location. Real Chemistry describes its culture through the values Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I.” Its benefits and perks vary by region and may include paid holidays and time off, private medical, dental, and vision plans, savings support, mental wellness coaching, LinkedIn Learning access, and office snacks.

Requirements

2–5 years of experience creating and designing complex digital products or experiences.
Interest in healthcare and medicine.
Excellent problem-solving skills and enthusiasm for new challenges.
Strong verbal communication, writing, and composition skills.
Knowledge of general SEO and ADA guidelines.
Self-directed and comfortable working with ambiguity and uncertainty.
Ability to think proactively, multitask, and prioritize in a fast-paced environment.
Strong organization and ability to work independently under tight deadlines.
Attention to detail and an eye for pixel-perfect design.
Adaptability, resilience, resourcefulness, and strong prioritization skills.

Responsibilities

Create and own UX and design deliverables, including wireframes, prototypes, functional annotations, experience strategy, customer journeys, sketches, and full-comp designs.
Conduct user research, usability testing, heuristic analysis, and competitive analysis.
Participate in all stages of the design process, from research through concepting, prototyping, and implementation.
Apply consumer needs, brand guidelines, and strategic insights to a variety of digital solutions.
Contribute to and critique design work with creative teams.
Use and advocate for human-centered design processes and thinking.
Inspire and encourage teams to use new methods and push their thinking through action.
Research and stay current with digital design trends, tools, and technologies, particularly in healthcare.
Present ideas and concepts to internal teams.
Ensure solutions are consistent and user-friendly.
Create clean, organized creative deliverables that adhere to style guidelines.