Experience Designer Lead Senior – Shop

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Experience Design Lead Senior within PNC’s Digital organization, you will be based in Pittsburgh or Philadelphia, PA; Cleveland, OH; Dallas, TX; or Birmingham, AL. We are looking for an Experience Designer Lead Senior to join PNC Bank and our Shop UX team. At PNC, you’ll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You’ll be a key player in shaping product design and strategy by collaborating with experience designers and core product, data analytics and agile development team members. You’ll use a strong, critical voice to deliver engaging, consistent, and accessible experiences to our audiences. As a senior individual contributor and design leader, you’ll lead a pod of designers aligned with product and development crews in an agile framework, to create and elevate our sales and insights experiences. Working across multiple projects, you’ll collaborate with the team to align solutions across products, channels and business lines. Transparency, high engagement, and user advocacy are important dynamics you’ll be expected to bring to the team. This role will include three key Experience Design focused responsibilities: · Championing experience vision, balancing design strategy and execution to grow cross-channel secure sales and deepen client relationships around a framework of financial wellness and advice · Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery · Driving product design quality, consistency, and best practice/coaching through expert use of Figma In this role, the ideal candidate will: · Promote relationships across teams, through shared roadmaps and a unified vision for customer-focused outcomes; guide and mentor designers by creating design objectives, goals and delivery timelines · Design frameworks, principles, and components that aim to deliver consistent UX across a range of user touchpoints · Apply UI and UX skills in complex, ambiguous problem spaces and adapt quickly to change · Drive continuity between UX prototypes and end-user experience; monitor and review development execution and design approvals · Take initiative and act on opportunities for improvement · Support user observation, research, and analysis to understand the challenges of our customers · Use quantitative and qualitative data to inform design decisions

Requirements

Experience designing for regulated industries such as financial services
Excellent communication and ability to present design ideas and thought process in a large team
Proficiency with Figma and modern design workflows
High fidelity UI design with an eye for visual hierarchy and clarity
Shaping design culture and craft standards
Experience mentoring or informally leading other designers and helping them become strong product design leaders
Agile Web Development
Business Requirements Documentation (BRD)
Digital User Experience
IT Architecture
JavaScript
Wireframing
Business Analytics
Creativity
Design Thinking
Effective Communications
Graphic Visualization
Group Facilitation
Product Development Life Cycle
Requirements Analysis
Solutions Development
User Experience Design
User Interface Design
University / college degree
Industry relevant experience is typically 8+ years
Bachelors degree

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Championing experience vision, balancing design strategy and execution to grow cross-channel secure sales and deepen client relationships around a framework of financial wellness and advice
Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
Driving product design quality, consistency, and best practice/coaching through expert use of Figma
Promote relationships across teams, through shared roadmaps and a unified vision for customer-focused outcomes; guide and mentor designers by creating design objectives, goals and delivery timelines
Design frameworks, principles, and components that aim to deliver consistent UX across a range of user touchpoints
Apply UI and UX skills in complex, ambiguous problem spaces and adapt quickly to change
Drive continuity between UX prototypes and end-user experience; monitor and review development execution and design approvals
Take initiative and act on opportunities for improvement
Support user observation, research, and analysis to understand the challenges of our customers
Use quantitative and qualitative data to inform design decisions
Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research.
Uncovers customer latent needs and creates vision to meet those needs.
Drives and establishes the design direction and strategy.
Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
Coaches and mentors junior staff; Assists management team in training new staff.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service