Experience Design Strategy Supervisor

Adelphi Group • New York, NY

2d • $90,000 - $120,000 • Hybrid

About The Position

As the Experience Design Strategy Supervisor, you will oversee product and service design and collaborate with cross-functional teams to create patient-centered solutions. Key skills include empathy, strategic thinking and effective communication.

Requirements

• Bachelor's degree in Design, Psychology, Marketing or related field.
• 5+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Strong skills in service design, product design, visualization and design psychology.
• Proven facilitation and storytelling abilities to drive empathy and understanding.
• Various soft skills such as curiosity, creativity, logical thinking, flexibility, collaboration and resourcefulness.

Nice To Haves

• Certificate in service design, design strategy or UX preferred.

Responsibilities

• Design and build inclusive patient support programs and services.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Lead user research, ethnography and co-design sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints, experience maps and value propositions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level