Expereince Design Manager
About The Position
Justworks is seeking an Experience Design Manager to lead the Internal Experiences Design team. This team is responsible for the user experiences that bridge our product and our service together. You will manage a team of 4 Product Designers focused on delivering seamless, scalable, and compliant experiences. This role requires deep collaboration with peers in Engineering, Product Management, Data and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting. You will contribute to design work as a player-coach, while also growing your team’s capabilities and influence. You’ll help ensure that Justworks’ financial tools reduce friction, support smart decision-making, and deliver reliable, compliant outcomes for small businesses and their teams.
Requirements
- You have 7+ years of applicable experience designing services and software experiences, with some experience in B2B SaaS, fintech, or regulated domains (e.g. HR, payroll, tax).
- 2+ years managing or directing the work of designers, with a proven ability to coach and develop talent.
- Demonstrated experience co-leading cross-functional teams through ambiguity to deliver user-centered outcomes.
- Strong portfolio of work that includes design leadership on complex operational workflows; and the ability to present your work in the form of case studies articulating the design problem, your leadership, and the eventual business impact.
- Attention to detail, and a refined sense of craft in interface design, interaction, and systems thinking.
- Deep understanding of how qualitative and quantitative research can inform design decisions.
- Fluency in design tools including Figma
- Commitment to accessibility, inclusion, and scalable design systems.
Responsibilities
- Lead and mentor a team of 4 Experience Designers, guiding both their craft and career development.
- Collaborate with Product and Engineering leaders to define product direction, strategy, and roadmaps.
- Align your team’s efforts to business goals, regulatory requirements, and Justworks' customers.
- Build strong, collaborative working relationships across divisions, levels and functions; partner with peers in Experience Design as well as leaders across Engineering, Product Management, Marketing, Operations, Support, and Sales to ensure end-to-end service delivery.
- Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy.
- Partner with Experience Design leadership to scale design practices, foster cross-domain cohesion, and support a thriving team culture.
- Support hiring and talent development with an emphasis on equity, diversity, and inclusion.
- Contribute to team rituals, learning opportunities, and community-building efforts across Experience Design.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
