Senior Data Analyst, Customer Expereince

Terminix

1d•$85,600 - $111,200•Remote

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The role leads the development and maintenance of solutions related to end-to-end customer experience data; analytical reporting, business trends and correlations, to predictive modelling which will assist with prioritization and optimization of business initiatives as they relate to improving efficiency and quality of the customer experience. This includes technical design, process design, partnership with data architecture teams to ensure data quality and governance across shared systems and shared applications. Key Performance Indicators Quality measure of data science solutions Accuracy measure of predictions Average time from requirements to recommendations Measure of insights generated per month Efficiency gained or business value created through recommendations derived from data science analysis/modelling

Requirements

Seven (7) years of relevant experience analytical field - required
Seven (7) years of experience in data science - preferred
Advanced knowledge of statistical / data mining methods and applications
Advanced knowledge of statistical and analytical model development
Advanced knowledge of data modelling techniques and tools; R, Python, SAS, etc
Advanced knowledge of visualization tools like Power BI, Tableau, Quik, etc.
Strong project management, collaboration and communication skills
Ability to apply logic and reasoning to identify/implement solutions to complex business problems
Business and financial acumen
Curiosity and drive to learn and keep up with market trends and innovations
Ability to lead, mentor others, engage and influence stakeholders at all levels
Able to adapt and be flexible in a complex transformational environment
Clearly and confidently convey information to a wide audience
Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
Establish and maintain a high level of trust and credibility

Nice To Haves

Master’s Degree in Computational Mathematics, Statistics or related field - preferred
Certified specialist in predictive analytics or other data science related certifications - preferred

Responsibilities

Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
Ensure data quality and integrity
Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders and other department heads
Conceive of, develop, plan and prioritize data projects in partnership with CX leadership
Build analytic systems and predictive models to support ongoing and future data needs
Test and evaluate performance of recommended solutions, quantify outcomes and manage tuning cycle for ongoing improvement to systems and models
Experiment with new models and techniques to ensure our solutions grow with us
Align all data projects with organization goals
Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value
Ensure model implementations conform to regulatory requirements and produce clear documentation to support
Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
Undertake personal development to ensure up to date skills and knowledge

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility