Experience Design Manager Vice President

JPMorganChase•Wilmington, NC

About The Position

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in Card Services, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. The role leads experience design across two larger and newly evolving platforms within Card. The Vice President will partner closely with U.S.-based product and business leaders to bring clarity to highly ambiguous product spaces, defining strategic design direction and shaping a cohesive body of work for distributed teams to execute.

Requirements

5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Proven ability to lead design in highly ambiguous, early-stage, or undefined product environments and establish clear direction and structure
Demonstrated experience aligning senior stakeholders with competing priorities and influencing decision-making at the executive level
Experience managing and developing globally distributed teams, with a focus on engagement, performance, and team health
Strong player/coach capability, with the ability to flex between strategic leadership and hands-on execution as needed

Nice To Haves

Design leadership or managerial experience
Demonstrated ability to stabilize and re-engage teams during periods of change
Background in marketing platforms, partner ecosystems, or B2B/internal tools, particularly in complex enterprise environments
Strong facilitation skills, with experience leading workshops to align stakeholders and define product direction in ambiguous spaces
Ability to connect design work to business impact (e.g., speed to market, adoption, operational efficiency) and communicate that clearly to leadership
Familiarity with scaling design systems or driving experience consistency across multiple products/platforms

Responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Establish clear design direction across multiple ambiguous workstreams, translating loosely defined product visions into structured, actionable design roadmaps
Partner with senior product leaders, general managers, and cross-functional stakeholders to align on priorities, manage expectations, and drive decision-making across competing demands
Lead and develop a globally distributed design team, creating strong engagement, clear purpose, and a sustainable, balanced body of work
Operate as a player/coach, stepping into hands-on design work during key transition or ramp-up periods to maintain continuity and quality of delivery
Drive consistency and cohesion across multiple interconnected platforms while accommodating distinct business and user needs
Manage a team of designers in the U.S and India, providing strong coaching, fostering engagement, and ensuring consistent delivery against business priorities