Experience Design Manager Sr

PNC•Orlando, FL

1d•$123,200 - $251,680•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Design Manager Senior in PNC’s Digital organization, you can be located in Pittsburgh, PA, Cleveland, OH, Columbus, OH, Orlando, FL, or Raleigh, NC. In this role, you'll lead a team responsible for designing the future of how employees work across complex operational processes and workflows. Partnering with business, product, technology, and design leaders, you’ll help shape a large-scale platform modernization effort that brings together experiences, tools, and processes into a more unified ecosystem. We’re looking for someone who is passionate about systems thinking, process design, and organizational impact. This role goes beyond delivering individual products or screens. You’ll guide the creation of connected experiences that reduce complexity, improve operational efficiency, and establish a vision for how work gets done across the enterprise. At the same time, you’ll develop and coach designers, helping them grow their skills, expand their influence, and advance their careers. You’ll work across these human-centered design practices: User experience research and testing, Process and workflow design, Interaction and user experience design, Service design and systems thinking, Design systems and experience standards, Prototyping and concept validation.

Requirements

Are a strong people leader who inspires, coaches, and develops others.
Think in systems and can simplify complex processes and workflows.
Build trusted partnerships across business, product, technology, and design teams.
Communicate clearly and influence stakeholders through vision, strategy, and storytelling.
Balance long-term thinking with practical execution and measurable outcomes.
Navigate ambiguity with confidence and bring clarity to complex challenges.
Champion user-centered design while understanding business and operational needs.
Experience leading and developing teams of experience designers, product designers, or UX professionals
Experience designing complex enterprise, operations, workflow, or employee-facing platforms
Demonstrated success driving cross-functional initiatives across business, product, technology, and design organizations
Experience establishing or scaling design systems, experience standards, and governance models
Strong portfolio demonstrating leadership of large-scale end-to-end experience initiatives
Experience working with the Figma suite of design tools
Experience supporting design initiatives within Agile development environments
Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing
Business Acumen
Business Analytics
Creativity
Design Thinking
Effective Communications
Graphic Visualization
Group Facilitation
Knowledge Of Product Line
Product Development Life Cycle
Requirements Analysis
Solutions Development
User Experience Design
User Interface Design
University / college degree.
Industry experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Knowledge and experience in the financial services industry is desired but not required

Responsibilities

Lead, coach, and develop a team of designers, fostering growth, engagement, and design excellence.
Set design vision and strategy across a suite of products, workflows, and platforms.
Drive the transformation of complex operational experiences through process design, systems thinking, and workflow architecture.
Partner with business, product, and technology leaders to align priorities and deliver meaningful outcomes.
Establish and scale experience patterns, standards, and design system adoption across teams.
Create alignment across initiatives to ensure connected, consistent, and efficient user experiences.
Leverage research, insights, and data to inform strategy and decision-making.
Communicate design direction and influence stakeholders at all levels of the organization.
Ensure high-quality design execution across multiple teams, products, and initiatives.
Lead Experience Design team in creating digital experiences across a range of user touchpoints.
Drive partnerships across the enterprise with product management, design, and technology, in developing strategies in delivering engaging, usable, consistent, and accessible experiences aligned with business objectives, cohesive with all of PNC’s digital properties.
Establish and refine operations processes for team.
Guide the team’s maturity in establishing design practices, including cultivating a culture of critique and informing the design process through regular research.
Partners with product & technology peers, as well as design leaders on the individual customer experience.
Lead design function in agile development crews and practice human-centered design across the domains of visual and communication design, interaction and user experience design, prototyping, and design research.
Lead partnership with product management and technology leadership to set vision for the customer experience for a particular feature area, product, etc.
Guide product strategy to ensure it is meeting customer needs.
Assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences by leveraging industry and market place research and insights.
Develop and mentor designers.
Drive design leaders to improve the community of practice for all design teams.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service