Experience Design Lead

Salesforce•Atlanta, NY

9d•Remote

About The Position

Salesforce is seeking an Experience Design Lead to join their Agentforce team. This role focuses on creating AI and automation tools to enhance the effectiveness of Customer Success Managers (CSMs). The ideal candidate will be responsible for the design and content standards of the team's output, ensuring a high level of quality and intentionality in all deliverables, including prototypes, field-facing materials, and internal communications. This is a hands-on craft role, emphasizing fast iteration and a commitment to excellence.

Requirements

Strong, developed point of view on what constitutes 'good' in copy, design, and presentations.
Comfortable switching between fast, iterative sprint mode and deliberate, high-craft polish mode.
Ability to work with ambiguity, taking a half-formed brief and producing something shareable without needing all the answers first.
Ability to think in systems while also meeting deadlines; can address immediate needs and update templates later.
Clear, confident communicator capable of explaining design decisions effectively.
Thrives in matrixed environments with real work but potentially less structured organization.
Hands-on UX writing or content design experience on a product team, ideally in an agile/sprint environment.
Experience working closely with engineers and product managers, understanding their constraints and adding value without slowing them down.
Comfortable in Figma or a comparable tool, fluent enough to prototype and collaborate.

Nice To Haves

Built or contributed to a content style guide, design system, or similar standards artifact.
Experience raising the quality bar on team communications, decks, or branding, with demonstrable results.
Experience making AI tools or technical products accessible and approachable for non-technical audiences.
Comfortable scripting and producing short demo or explainer videos.

Responsibilities

Partner with product leads on feature design and prototyping, contributing UX writing, IA, and content direction from early sprint stages through delivery.
Translate product thinking into clear, compelling narratives for different audiences, including field, ops, and leadership.
Own the voice, tone, and content standards for the team's output, including skills copy, product documentation, and field-facing materials.
Build and maintain lightweight design and content guidelines that the team can effectively use.
Design and produce polished decks and communications that represent the team well at all levels, from field CSMs to executive stakeholders.
Regularly audit key assets to identify and recommend updates, ensuring alignment between designed experiences and their documentation or delivery.