Experience Design - Infatuation, Senior Associate

JPMorgan Chase & Co.•New York, NY

2d•$123,500 - $170,000

About The Position

On The Infatuation design team, we create dining experiences people love, helping customers discover great restaurants, plan outings, and get more value from their relationship with Chase (including card benefits, events, travel, lounges, and dining partnerships). As an Experience Design Senior Associate, you'll design end-to-end customer experiences across The Infatuation's digital products and Chase-connected journeys. You'll work closely with Product, Engineering, Editorial, and partners across Chase to turn customer needs into clear, usable, and delightful experiences while maintaining the integrity of The Infatuation brand and user trust. You'll help simplify complex flows, raise the craft of our UI and interaction design, and ensure our experiences are inclusive and accessible for a wide range of customers, from people who don't bank with Chase to highly engaged cardmembers.

Requirements

Strong experience designing digital products end-to-end (interaction, UI, and systems thinking)
Ability to simplify complexity and create intuitive flows for our customers
Highly collaborative, working in cross-functional teams and moving from ambiguity to clear, shippable outcomes
Solid craft in hierarchy, layout, interaction, and usability, and strong attention to detail
Working knowledge of accessibility standards and inclusive design practices
Interest in restaurants, dining culture, and the real-world context of going out to eat

Nice To Haves

Experience designing consumer products tied to memberships, benefits, loyalty, or payments
Experience working with a design system
Familiarity navigating a larger organization while building a product with its own brand and operating model

Responsibilities

Design user journeys and product experiences across web and mobile, from early concepts through final execution
Partner with product managers and engineers to define problems, explore solutions, and ship high quality work
Translate customer insights into flows, wireframes, prototypes, and polished UI that reflects The Infatuation brand
Create experiences that are inclusive, accessible, and easy to use
Collaborate across teams (Chase Benefits, Dining, Travel, Lounges, Events) to connect experiences seamlessly
Contribute to design systems and patterns to help consistency and speed
Present work clearly, explaining decisions, tradeoffs, and what success looks like