Experience Design Associate - Employee Experiences

JPMorgan Chase & Co.•New York, NY

4d•$90,250 - $112,000

About The Position

Shape the future of the employee experience by contributing to the design of agentic AI and adaptive digital experiences that empower 320,000+ employees to enhance their productivity and growth. As an Experience Design Associate within the Employee Experience Design team, you will support the creation of AI-driven, adaptive user experiences that respond to user intent and evolving needs across self-service journeys. Leveraging your foundational knowledge of experience design principles, interaction design, and research practices, you will collaborate closely with senior designers and cross-functional partners to deliver clear, scalable, and user-centered solutions. Your work will focus on small- to mid-sized features, contributing to the development of a growing agentic design system and helping define how systems respond across varied user inputs and scenarios. As a core contributor, you will translate user needs and business goals into effective product experiences, while continuing to build your craft in a dynamic, AI-driven environment. At the Associate level, you are expected to demonstrate proficiency in core design skills, contribute to team execution, and support the evolution of adaptive, conversational, and UI-based interaction patterns that drive consistent and intuitive employee experiences.

Requirements

2+ years of professional experience or equivalent expertise in experience design or a related UX discipline within the digital product space.
Portfolio of design work demonstrating your strategic thinking, process, and high craft design deliverables.
Experience in visual design (UI) and interaction design (UX), with a focus on creating highly crafted and functional digital experiences.
Proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine designs.
Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience.
Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).
Bachelor’s degree in HCI, Human Factors, UX Design, or a related field, or equivalent professional experience.

Nice To Haves

Experience with agentic systems and designing GenAI tools.
Conversation design experience.
Experience building design systems.
Experience working on early-stage or zero-to-one projects.

Responsibilities

Contribute to the design and delivery of user experiences for small- to mid-sized features, ensuring alignment with user needs, business goals, and design standards.
Assist in response mapping to define system behavior across different user inputs, journeys, and interaction scenarios.
Design user flows, wireframes, and high-fidelity interfaces that support intuitive and scalable self-service experiences.
Apply interaction and visual design principles to create consistent, usable, and engaging solutions across adaptive and conversational interfaces.
Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences.
Collaborate with product, engineering, and research partners to ensure design solutions are feasible, aligned, and effectively implemented.
Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models.
Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users.
Utilize data, research, and user feedback to inform decisions and refine design outcomes.
Clearly communicate design decisions and rationale to team members and stakeholders.