Exp Cust Exp Professional

Honeywell Aerospace • Phoenix, AZ

3d • Hybrid

About The Position

As an Experience Customer Experience Professional, you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross-functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams. In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness.

Requirements

• Experience supporting Aircraft on Ground (AOG) customers
• Ability to respond to urgent customer needs
• Ability to manage service cases
• Ability to work cross-functionally
• Ability to ensure fast and accurate resolution of customer issues
• Ability to support improvements in customer satisfaction, case accuracy, and service delivery effectiveness

Responsibilities

• Respond to urgent customer needs
• Manage service cases
• Work cross-functionally to ensure fast and accurate resolution
• Support improvements in customer satisfaction, case accuracy, and service delivery effectiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed