Experience Coordinator
About The Position
We are a compassionate company driven by a personal commitment to exceptional care. Founded by the grandchildren of a former Department of Energy worker, we elevate the lives of energy workers with unwavering compassion and whole-person care. Our mission is guided by our founders' deep commitment to high-quality care under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). With over 14 years of experience and operations across 24 states, we strive to make a meaningful difference in the lives of energy workers and their families. The Experience Coordinator provides vital support to the Experience Department, ensuring a seamless experience for both patients and internal team members. This role focuses on organization, communication, data entry, and project coordination. Working closely with the Director of Experience and Patient Benefit Managers, the Experience Coordinator plays a key role in enhancing the overall efficiency and positive impact of the department.
Requirements
- Excellent attention to detail, with strong organizational and time management skills.
- Positive attitude and team-oriented mindset.
- Demonstrated trustworthiness and ability to handle confidential information responsibly.
- Proficiency in Microsoft Office Suite and other administrative tools.
- Strong written and verbal communication skills.
- Commitment to maintaining patient confidentiality and privacy.
- Must pass a criminal background check and drug screen as applicable by state.
Nice To Haves
- Experience in administrative or support roles is a plus.
Responsibilities
- Assist the Director of Experience and Patient Benefit Managers with administrative tasks including scheduling, organizing files, data entry, and handling departmental documentation.
- Handle both internal and external communications with professionalism, accuracy, and a positive tone.
- Accurately input and manage data within systems and spreadsheets to support department tracking and reporting.
- Support departmental projects by helping coordinate logistics, timelines, and necessary follow-ups.
- Work closely with other departments to ensure effective collaboration and support for Experience initiatives.
- Create, edit, and distribute materials as needed for meetings, reports, and internal communications.
- Maintain accurate records in the company’s CRM and other applicable software tools.
- Assist in planning and supporting internal team meetings, and experience-related activities.
- Handle sensitive information with the utmost trust and discretion.
- Represent the Experience Department in a positive, efficient, and trustworthy manner.
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
