Experience Coordinator
About The Position
Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com
Requirements
- College degree or related equivalent experience.
- Minimum 2 years related service-oriented experience and training in a professional work setting.
- Experience in the lobby, reception area, or call center is helpful.
Responsibilities
- Assist, direct and provide information and superior customer service to guests, clients, and colleagues in the lobby daily.
- Greet and sign-in visitors to the North American Distribution Center while creating a welcoming environment when servicing the lobby area.
- Maintain security by following procedures and issuing appropriate badges to all visitors.
- Assist walk-in consumers who visit the Topgolf Callaway Brands lobby with product questions and any warranty or non-warranty issues following procedural guidelines.
- Provide support for dedicated events with preauthorization and badging and broad support as needed.
- Maintain the cleanliness of the lobby and surrounding areas.
- Communicate to facilities when additional cleaning is needed.
- Provide excellent customer service to all callers by directing incoming calls to the toll-free sales and standard corporate phone lines.
- Coordinate continuous phone coverage throughout breaks, lunches, and special projects.
- Keep management promptly informed of any technical problems with the phone system or customer complaints.
- Assist with additional administrative projects as assigned, which can vary greatly.
- Provide backup support for either Loaner Club Office, NADC Lobby Reception, RA Collections, consumer email support, and sales projects as needed.
- Able to provide coverage for employee loaner club office as needed and service requests accurately.
- Meet with the supervisor to discuss call trends and special project responsibilities monthly.
- Various employee experience projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
