YMCA Experience Associate

YMCA of Northern Alberta•Edmonton, AB

7d•Onsite

About The Position

YMCA of Northern Alberta is seeking a part-time associate to serve as the first point of contact at our Kickstand integrated youth services hub (IYSH), ensuring that everyone feels welcomed. Associates play a key role in shaping a positive experience for our visitors. This position requires a flexible schedule to support youth and operations within the hours of 10:00 AM to 9:00 PM, Monday to Friday, excluding holidays.

Requirements

High School Diploma or equivalent
Certifications: Standard First Aid & CPR-C
Flexible availability
Able to obtain a Police Information Check and Vulnerable Sector Check

Nice To Haves

Previous customer service experience is an asset

Responsibilities

Promote and facilitate a positive YMCA experience for anyone who visits Kickstand; role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
Provide information on programs and services, process registrations for programs and provide support for events.
Offer tours and welcome community members.
Respond to all requests and concerns in a timely manner.
Respect the confidential information of members/participants/guests.
Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.
Ensure work area (lobby, desk, and entry) is clean and maintained.
Follow YMCA Cash Handling Policy and processes.
Ensure the safety and security of everyone who visit Kicstand, follow the Centre’s emergency response procedures.
Monitors and reinforces member/guest behaviour in accordance with the Member and Participant Code of Conduct.