Experience Ambassador

Cook Children's Health Care System • Fort Worth, TX

6d • Onsite

About The Position

The Experience Ambassador contributes to a preeminent experience for our patients, families and teams by providing non-medical care and empowering improvement efforts directly connected to the strategic initiatives for the organization. During times of high census or stress, this position provides continuous communication and support, recognizes potential negative situations, and acts as a liaison between patients and families, and the team providing care. With a constant pulse on the culture and experience temperature, the Experience Ambassador identifies, proactively manages and empowers improvements when lower census allows for longer term, proactive efforts to increase the resiliency of the organization during times of stress. How You Make a Difference at Cook Children's, everyone should feel like family. The Experience Ambassador supports the full experience ecosystem by providing a warm and welcoming first impression to Cook Children's through assistance to patients, families and visitors who enter the Emergency Department or once admitted to floor. The Cook Children's Experience Standards of connection, collaboration and elevating experiences are upheld through a culture of respect that values inclusion, diversity and health equity, empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork. How We Make a Difference: The Experience teams’ mission is to give voice to what individuals see through their eyes, advocate for how experiences affect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Requirements

• B.S. degree
• 3 years of experience in Customer Service or related role required.

Nice To Haves

• Working knowledge of Joint Commission and CMS requirements preferred.
• CPXP within 1 year of hire preferred.

Responsibilities

• Provides non-medical care and empowers improvement efforts directly connected to the strategic initiatives for the organization.
• During times of high census or stress, provides continuous communication and support.
• Recognizes potential negative situations and acts as a liaison between patients and families, and the team providing care.
• Identifies, proactively manages and empowers improvements when lower census allows for longer term, proactive efforts to increase the resiliency of the organization during times of stress.
• Provides a warm and welcoming first impression to Cook Children's through assistance to patients, families and visitors who enter the Emergency Department or once admitted to floor.
• Upholds the Cook Children's Experience Standards of connection, collaboration and elevating experiences through a culture of respect that values inclusion, diversity and health equity, empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.
• Gives voice to what individuals see through their eyes, advocates for how experiences affect well-being, provides support and emotional safety, and elevates people, processes and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level