Expeditors Internship - Ocean Services

Expeditors•Federal Way, WA

6h•$21 - $21•Onsite

About The Position

The ocean product intern is responsible for managing end to end ocean import shipments, ensuring a smooth, timely, and accurate processing while maintaining strong communication with internal and external stakeholders. Responsible for workboard management, documentation, invoicing, and process compliance, while supporting team collaboration, continuous improvement, and KPI performance through proactive problem solving and a positive, team-oriented approach.

Requirements

College graduate or equivalent experience
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word, PowerPoint)
Fluent in English
Pro-active, strong organizational skills
Maintain a can-do attitude, demonstrate positive energy, and actively support the team
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Responsibilities

Log & Prepare File for Import
Monitor vessel schedules and shipment milestones daily, providing timely status updates and communicating delays or schedule changes to customers and internal stakeholders
Process shipment settlements and communicate with origin and internal teams to provide timely updates and resolve operational or financial issues
Review and update Trouble Reports, monitor customs clearance issues and other shipment holds, investigate root causes, and communicate status updates and resolution plans to customers and internal stakeholders in a timely manner
Maintain a smooth and efficient freight process flow, ensuring all shipments move in a timely manner
Utilize the ocean import workboard daily to ensure all processes are properly maintained and completed
Provide timely updates on shipment status, delays, or exceptions
Respond promptly to internal and external communication, using a polite and professional approach
Build and maintain strong relationships with internal and external stakeholders
Participate in customer and internal calls as needed to gather and understand key information
Create and maintain OneNote documentation for assigned responsibilities, ensuring all information is up to date and readily available to support training and knowledge sharing
Develop and maintain SOPs for new accounts, updating processes and information to reflect any changes
Ensure timely and accurate invoicing by regularly reviewing the BNP list and confirming that all required items are included
Complete all required training hours and attend additional training sessions as needed
Demonstrate a willingness to learn new processes and take on additional responsibilities
Be a team player and support the team whenever needed, demonstrating a positive attitude, and fostering a respectful and collaborative work environment
Communicate professionally and respectfully about colleagues and other departments at all times
Take ownership of issues by analyzing and working toward solutions and appropriately escalating to leadership when needed
Show flexibility by supporting team projects and sharing relevant information with colleagues
Meet KPI standard, as per the company’s procedures