Expeditor, Guest Services (Casual)

AccorHotel•Kohala Coast, HI

2d•Onsite

About The Position

As an Expeditor, you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. You will interact with guests and colleagues on a daily basis, providing courteous and efficient service, creating a feeling of welcome. Exceeding customer expectations is the primary responsibility, all the while operating within guidelines and procedures established by Fairmont Hotels & Resorts.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times.
Excellent reading, writing and oral proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
Ability to work cohesively and collaboratively as part of a team.
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Applicants must be legally eligible to work in the United States.
The hotel is unable to assist candidates in obtaining U.S. work authorization.

Responsibilities

Assist with the coordination of a guest's stay with luggage, valet and other guest requests.
Ensure every guest is greeted and acknowledged with the aloha spirit.
Assist with the hotel's bike and golf club programs.
Ensure that proper waivers are signed and equipment is returned in the same condition.
Control bell storage area; receive and issue claim tickets for baggage to be stored.
Retrieve luggage when claim tickets are presented.
Assist with group transportation and luggage movements.
Support expediters and shuttle service when needed.
Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment.
Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
Try to remember individual’s names and their preferences to extend a personalized service.
Assist other rooms division departments with their operations during peak times or when required.
Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP).
Be well versed in hotel fire & life safety/emergency procedures.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management of the Hotel.

Benefits

Preferred provider medical/drug/vision benefits starting at competitive prices for employees
Employer paid coverage for group life and accidental insurance coverage ($7,500)
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility