Expansion Operations Manager

Veho•New York, NY

9d•$135,000 - $150,000

About The Position

Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers. Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more. To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

Requirements

Minimum of 7 years of experience that includes project management, analytics, and/or problem-solving
Leads execution of complex initiatives and processes using project management best practices
Conducts analysis independently and translate this into clear, actionable insights
Can think critically about problems and priorities and isn’t afraid to challenge the status quo
Has a strong desire to challenge themselves, learn, and grow
Is proficient in SQL and AI tools

Nice To Haves

Forecast-to-Actual Ownership: Can own a forecast-to-actual reconciliation process end-to-end — building the data pipeline, identifying root causes when reality diverges from prediction, and designing interventions that actually stick, not just surface-level investigation.
Multi-Function Fluency Under Incomplete Information: Comfortable operating across seven functional areas simultaneously (Commercial, Network, Product, Real Estate/3PL, Driver Marketplace, Program Management, Ground Operations) while maintaining clear judgment about what requires consensus versus what can be driven unilaterally.
Physical Network Systems Thinking: Deep familiarity with physical network constraint problems — able to mentally model hub placement, final-mile economics, labor availability, and real estate timelines as one integrated system, and to recognize when one function's optimization creates downstream friction for another.
Single-Source-of-Truth Reporting: Demonstrated track record building a dashboard or reporting structure that non-technical stakeholders actually use — translating messy operational data into weekly P&Ls and KPIs that force visibility and accountability across teams that might otherwise hide problems.
Partner Judgment: Experience translating 3PL or network partner feedback into process design — the judgment to know when operational partners are right about real constraints versus defending the status quo, and the credibility to push back with data when needed.
Dependency Mapping Before Execution: Identifies critical path dependencies across functions before they become bottlenecks — maps what Network needs from Product, what Commercial needs from Real Estate, what launch timing depends on — rather than discovering blockers mid-execution.
Radical Transparency on Confidence: Operates with radical transparency on forecast confidence levels, explicitly calling out which assumptions are validated versus which are bets, and updates stakeholders as confidence shifts rather than defending original projections.
"What Changed?" Instinct: Investigates performance gaps by first asking what changed — digs into actual execution data (activation rates, PPH actuals vs. forecast, pipeline slippage) to find root cause rather than assuming the original plan was right.
Pushes Authority to the Work: Moves decision-making authority down to the people closest to the work — asks Network what hub placement they need and Real Estate what inventory they can actually secure, rather than imposing a top-down solution and waiting for pushback.
Builds Institutional Memory: Documents what worked from each market launch — 3PL playbook refinements, site selection learnings, go-to-market sequencing — rather than treating each expansion as a one-off that doesn't inform the next.
Moves with Velocity: Thrives in a fast-paced environment and is comfortable shifting priorities based on new insights and business needs.

Responsibilities

Project manage the internal processes for new markets and other expansion programs
Coordinate internal stakeholders to maintain timely market activations across Commercial, Network, Product, Real Estate/3PL, Driver Marketplace, Program Management, and Ground Operations
Serve as the point person for incorporating Network Simulation tooling into Expansion team planning
Lead implementation of projects such as service area optimization
Develop and improve core Expansion data sets that allow the business to move forward more accurately, efficiently, and confidently
Partner with Product to improve accuracy of volume forecasting, PPH, and Network capabilities
Improve Existing Client volume forecasts using UPS PLD data as a representative cross-section of volume
Maintain New Client volume forecasts based on new PLD ingestion capabilities
Maintain and own key Expansion & Growth performance metrics, ensuring reporting accuracy so the business can act on it
Maintain accurate and complete weekly P&Ls and key Expansion KPIs
Develop dashboards that support cross-functional partners in Commercial, Finance, and Operations
Take ownership of investigations when performance trails plan and propose interventions — including root-cause analysis for volume forecast discrepancies, lower-than-forecasted PPH, and client activation delays
Establish optionality for 3PLs in all planned expansion markets and maintain a rolodex of available market inventory for 3PLs and Veho-managed real estate
Develop a high-confidence 3PL management playbook and process, and transition ownership of market launch operationalizing
Incorporate learnings from current 3PL-managed markets into site selection and financial validation
Ensure Driver Marketplace (DMP) is prepared for larger-scale market launches, right-sizing initial acquisition against volume forecast and launch timeline
Align with Legal on market-level DMP nuances prior to launch, including ongoing 3PL-to-Dx interactions
Maintain a strong relationship with Ground Operations, incorporating GO feedback into labor needs and ensuring no launch delays from GO staffing or recruiting