Expansion Account Executive, Mid-Market

MaintainX•Raleigh, NC

2d•Remote

About The Position

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers. We are seeking an experienced Expansion Account Executive, Mid-Market to join our dynamic sales team. This role is crucial for driving sales growth by engaging and managing relationships with mid-market customers, focusing on navigating larger deals and expanding client accounts. Given MaintainX's triple-digit, year-over-year growth, this position is key to ensuring world-class client care and management. The ideal candidate will be passionate about customer success and growth, thinking outside the box, thriving under pressure, and laser-focused on the client.

Requirements

A minimum of 4 years of sales experience, with a significant portion in account management or a similar role within the mid-market segment.
Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment.
Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders.
Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders.
Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews.
Adaptability and comfort in a fast-paced, rapidly changing sales environment.
Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management.
Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.
A positive, passionate, and creative mindset, combined with high-character qualities that align with company values.
An open and hungry mind, always willing to improve through coaching and learn about customers’ industries.
Bachelor's degree or higher, ideally in a relevant field.

Nice To Haves

Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
Experience with startups and entrepreneurial organizations.
Experience working in CMMS or facility operations software.
Documented success in working in a remote setting.

Responsibilities

Own a book of business from post-sale handoff through renewal and expansion, using B2B sales or account management experience to build relationships with mid-market customers.
Leverage experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships.
Proactively identify customer needs and provide innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations.
Conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations showcasing offerings and their value.
Manage multiple tasks simultaneously, including client requests, demos, proposals, and follow-ups, maintaining organization to ensure nothing falls through the cracks.
Become proficient in using sales systems such as Salesforce, Outreach, ZoomInfo, and others.
Accurately manage the sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy.
Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress.
Embrace an entrepreneurial, grind-it-out mentality of building something new.