Exhibitor Support Specialist

Freeman • Dallas, TX

4d • Remote

About The Position

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter. This position will support our Customer Experience team and is eligible to work a remote schedule.

Requirements

• High School Diploma or Equivalent with relevant work experience required
• 2+ years of customer service experience
• Hardwired internet connection during work hours
• Private work area to protect sensitive company and customer information
• Schedule availability Monday-Friday between 7am – 7pm Central Time

Responsibilities

• Handle inbound phone calls, emails, chats, and SMS/text while maintaining the highest level of accuracy, efficiency, and excellent customer service
• Provide expert support for all customer needs, which include, but not limited to, products and services, billing questions, online needs, technical issues, and event related requests
• Process, research, and resolve complex issues, inquiries, and complaints to ensure customer retention and satisfaction
• Enter orders, enter exhibitor information, research invoices, and research show information in multiple Freeman billing systems
• Identify customer needs and provide recommendations and appropriate solutions in all customer interactions
• Remain up-to-date on Freeman knowledge including product and service offerings, industry best practices and professional development
• Act as a subject matter expert (SME) of Freeman’s website and online offerings
• Maintain current log report of all inquiries and resolutions
• Ability to receive, accept, and act on continuous leadership or peer to peer coaching and feedback
• Responsible to maintain individual key performance indicators which include, but not limited, attendance, schedule adherence, and customer satisfaction goals
• Other duties as needed

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED