Exhibitor Services Representative

Nth Degree • Louisville, KY

2d • $0 - $23 • Onsite

About The Position

Fern is a leader in the trade show and expo service industry, with operations in over 200 cities across the country. We recognize that our team members are the core of our company, which contributes to our long-standing client relationships and attracts new business. We are seeking an Event Services Representative to ensure exceptional customer service for our exhibitors throughout their events. This role requires travel to various events, availability for overtime, and weekend work based on event schedules. The position is based in our Louisville office and requires full-time on-site presence, along with the ability to travel.

Requirements

• 2 or more years of customer service experience.
• Strong computer knowledge, with proficiency in Microsoft Office/365 products, emphasizing Excel, Word, Outlook, and Teams.
• Excellent customer service skills.
• Exceptional communication (verbal and written) and interpersonal skills.
• Ability to learn internal systems (exhibitor portal, graphics system, order system, etc.).
• Experience working independently and as a team player to achieve departmental and company goals.
• Ability to balance multiple tasks and meet deadlines in a fast-paced environment.
• Must be confident, assertive, flexible, and able to work well under pressure in a time-critical environment.
• Must be detail-oriented, possessing exceptional organizational skills.
• Maintain a positive "can-do" attitude.

Responsibilities

• Respond to inquiries and requests via phone, email, web chat, and occasionally onsite at the event.
• Travel locally to provide onsite exhibitor services at tradeshows at least 50% of the year.
• Assist exhibitors with orders and questions at the Service Desk at the show site.
• Collaborate with the Project Manager, Freight Representative, Labor Representative, and Account Executive to resolve issues and ensure timely delivery of materials and labor.
• Process exhibitor orders, receiving reports, labor orders, display and graphic rental orders, and bills of lading.
• Perform collection duties.
• Address customer-related issues independently and escalate when necessary.
• Identify opportunities to sell Fern products and services to exhibiting organizations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed