Exhibit Operations Associate

Space Foundation•Colorado Springs, CO

55d•Hybrid

About The Position

The Exhibition Operations Associate is a dynamic, outgoing professional who is customer-focused, positive, productive, and highly motivated to "get the job done." This position's primary function is to take responsibility for post-sale tasks, administrative requirements, reports, filings, status updates, etc., and assist with workflow to facilitate the delivery of products and services to customers and clients after a sale has been made. The Exhibition Operations Associate is responsible for coordinating the flow of information to other departments and keeping pertinent sections of the Space Foundation website up to date.

Requirements

Maintain a positive approach, be passionate about providing outstanding customer service, and always be professional, courteous, resilient, and patient.
Due to the volume of interaction with external customers, this position requires poise, tact, discretion, and the ability to maintain confidentiality when needed. Prior experience in providing customer support is essential for this position.
Must be driven, highly organized, and develop a strong understanding of the Space Foundation's mission and sales objectives.
Able to work independently and as a member of a team. Maintaining close communications with team members at remote locations will be key to this individual's success.
Computer literacy and basic website maintenance and administration are essential to this position and knowledge of search engine optimization and HTML.
Effective communication skills are essential. This person must be an expert listener and experienced note taker, able to follow instructions, record essential information, and interpret and describe a customer's needs to the appropriate team member.
Accuracy and attention to detail are required in all aspects of the position.
Able to handle multiple competing tasks and demands resulting from frequent changes, delays, or unexpected events calmly and effectively.
Applicable work experience in marketing, contract management, business development administration is required
Demonstrate experience working independently on special projects and assignments and must consistently meet deadlines
The ability to learn new applications quickly is required.

Nice To Haves

A bachelor's degree in business, management, communication, or related field is preferable
Experience with any of the following is helpful: Hubspot, Capture Technologies IMS System, and MapYour Show.

Responsibilities

The Exhibition Operations Associate works proactively to support the varying needs of the team. They help prepare and send sales literature, sponsor/exhibitor updates, correspondence, and any documents to secure new accounts or enhance current ones. They answer telephone and email inquiries regarding all products and services offered by the Strategic Partnership team.
As an integral part of day-to-day business, the Exhibition Operations Associate will be responsible for handling administrative tasks, including answering phones, updating website information, typing sales letters, reports, and proposals, and maintaining sales-related records and progress reports. As needed, they will update and enter data about customers or prospects into our database.
Prior to and during the Space Symposium, the Exhibition Operations Associate will answer emails and calls from exhibitors and take primary responsibility for ensuring that exhibitors understand how to register their booth personnel and visitors and upload their logo and company description to the MapYourShow dashboard. They will also assist the team with all aspects of the trade show move-in and move-out, such as exhibit hall set-up, security, freight, and drayage.
May perform other duties as assigned.