Executive Vice President of Operations

Aegis Living•Seattle, WA

1d•$290,000 - $300,000

About The Position

Aegis Living is a premier provider of senior living communities, specializing in assisted living, memory care, and innovative wellness programs designed to enrich the lives of residents. With 39 communities across Washington, California, and Nevada, Aegis Living is committed to creating vibrant, luxurious environments where residents thrive through personalized care, exceptional amenities, and a focus on dignity, respect, and joy. Inspired by the highest standards in hospitality and senior care, we blend luxury service principles with compassionate, resident-centered operations to deliver unparalleled experiences. We are servant leaders who place a high emphasis on the satisfaction of our front-line staff. They are the people who give us our reputation. The Executive Vice President of Operations (EVPO) is a key leadership role and is responsible for overseeing the operational excellence, financial performance, and strategic growth of Aegis Living's portfolio of senior living communities. Reporting directly to the COO, the EVPO will lead a high-performing team to ensure consistent delivery of premium resident experience, operational efficiency, and strong business outcomes across our highest profile locations/communities in Washington, California and Las Vegas. This position demands a detail-oriented leader with a proven track record in developing, recruiting, and retaining top talent, while driving financial and strategic initiatives that align with Aegis Living's mission to provide world-class senior living.

Requirements

Bachelor's degree in Business Administration, Hospitality Management, Healthcare Administration, or a related field; Master's degree preferred.
Minimum of 10-15 years of progressive leadership experience in senior living operations, luxury hospitality, or a related multi-site service industry, with at least 5 years in a senior executive role (e.g., VP or higher equivalent).
Detail-Oriented Execution: Exceptional attention to detail with the ability to analyze complex data, identify opportunities, and implement precise solutions for operational challenges.
Sales and Marketing: Closely collaborate with corporate, regional and community staff to ensure that appropriate marketing plans are creatively developed and carefully executed. Ensure that community level sales tools are being strategically used in order to close at expected ratios.
Talent Management: Proven expertise in recruiting, mentoring, and retaining high-caliber teams, with a focus on leadership development and succession planning.
Financial Acumen: Strong understanding of financial management, including P&L oversight, budgeting, and revenue strategies, with a track record of driving profitable growth in multi-location environments.
Strategic Thinking: Ability to formulate and execute policies that align operations with broader organizational goals and brand hallmarks.
Service Excellence: Deep commitment to luxury service standards, with experience in creating personalized, high-touch experiences.
Leadership and Communication: Outstanding interpersonal, public speaking, and negotiation skills; ability to inspire teams and collaborate across functions. Expert in having courageous conversations with all stakeholders.
Technical Proficiency: Familiarity with operational systems, Sales CRM, and analytics platforms; knowledge of senior living regulations and hospitality best practices.
Passionate about senior care and hospitality, with a resident-first mindset.
Expert diplomacy skills to diffuse difficult situations among constituencies, build trusted relationships with key stakeholders.
Resilient, adaptable, and innovative, thriving in a fast-paced, dynamic environment.

Responsibilities

Operational Leadership and Oversight : Provide strategic direction for daily operations across all communities, ensuring alignment with Aegis Living's brand values, quality standards, and regulatory compliance. Oversee multi-site management, including labor optimization, occupancy strategies, expense control, and quality of services, while implementing continuous improvement initiatives to enhance resident satisfaction and operational efficiency. Proven track record of operating at a high level while having a keen understanding of the service and metrics delivered at each property/community.
Financial and Strategic Performance : Drive strong financial outcomes through P&L accountability, budgeting, forecasting, and revenue optimization. Develop and execute long-term strategic plans that support growth, including expansion into new markets, while monitoring key performance indicators (KPIs) such as occupancy, revenue rates, resident and staff retention, and cost efficiencies to achieve or exceed targets.
Talent Development and Team Building : Lead efforts to recruit, develop, and retain top talent at all levels, fostering a servant leader culture of excellence, collaboration, and professional growth. Implement training programs inspired by luxury hospitality models to build high-performing teams that deliver personalized, resident-centered care.
Resident Experience and Service Excellence : Champion a hospitality-driven approach to providing loving care, supporting residents to thrive regardless of their level of physical or cognitive frailty. Ensure communities provide exceptional, personalized services, including wellness programs, dining, activities, and amenities, while optimizing the end-to-end resident journey from move-in to ongoing engagement.
Family Peace of Mind : Diplomatically engage with resident family members, working to understand and meet their expectations. Make every effort to provide peace of mind to our family members.
Stakeholder Collaboration and Relationship Management : Build and maintain effective relationships with internal stakeholders (e.g., executive team, regional managers) and external partners (e.g ., other Aegis communities, vendors, regulators). Foster cross-functional collaboration across operations, sales, marketing, finance, and human resources to support seamless execution and innovation.
Risk Management and Compliance : Oversee crisis management, safety protocols, and compliance with federal, state, and local regulations in senior living. Implement Aegis’ best practices for labor and quality strategies.
Innovation and Growth Initiatives : Lead the adoption of cutting-edge technologies and processes to enhance operations, such as data-driven analytics for performance tracking and sustainable practices. Support renovations, to uphold the highest property standards.