Executive Vice President and Chief Operating Officer

Concordia Plans•St. Louis, MO

About The Position

Concordia Plans is seeking an Executive Vice President and Chief Operating Officer (COO) to provide executive leadership and strategic direction for the organization’s product portfolio, marketing strategy, service delivery, customer experience, and ministry and member growth and retention. Reporting to the President and CEO, the COO will translate strategic priorities into effective operational execution, ensuring the sound stewardship of Concordia Plans’ assets, infrastructure, and resources in support of its mission. This role is critical in advancing sustainability, service excellence, and regulatory compliance. As a key member of the Executive Leadership Team, the COO will collaborate across departments, support the Board of Directors, and represent Concordia Plans with internal and external stakeholders. Concordia Plans has a strong culture, recognized by multiple Top Workplaces awards, and offers competitive compensation and a comprehensive benefits package, including a pension plan, 403(b), and health insurance at no cost to the employee.

Requirements

Master’s degree in Business Administration, Finance, Business Administration, Marketing, Operations Management, or related field required.
Ten (10) or more years of progressive executive leadership experience with demonstrated responsibility for product strategy, service delivery, and operational execution.
Proven success leading complex, member or customer facing organization preferably in employee benefits, financial services, or insurance.
Demonstrated ability to drive growth, retention, operational execution and financial stability, while leading high performing teams.
Experience partnering with executive leadership teams, boards of directors, key external stakeholders.
Experience working in a values-based, mission-driven organization; familiarity with LCMS structure and ministries, preferred.
Member of LCMS preferred.

Nice To Haves

Familiarity with LCMS structure and ministries.
Member of LCMS.

Responsibilities

Provides executive leadership for product portfolio strategy, including design, delivery, performance, and lifecycle management of Concordia Plans’ product offerings.
Leads service delivery and customer experience, ensuring consistent, high-quality service that strengthens trust, responsiveness, and ministry and member satisfaction.
Oversees marketing strategy and brand alignment, ensuring clear value propositions, effective go-to-market execution, and messaging that supports growth, retention, and mission impact.
Drives ministry and member growth and retention through integrated product, marketing, ministry engagement, and service strategies.
Translates strategic priorities into effective operational execution, ensuring systems, processes, and infrastructure support scalable, high-performing products and services.
Ensures financial sustainability and stewardship of product and service strategies through sound planning, pricing, forecasting, and performance monitoring.
Serves as a key partner to the President/CEO and Board of Directors, providing data-driven insights and executing Board-approved initiatives.
Builds and leads high-performing teams, fostering cross-functional collaboration, accountability, and mission-centered stewardship.