Executive Technology Advisor and Support Lead

Vanderbilt University•Nashville, TN

7d•Onsite

About The Position

The Executive Technologist serves as the primary technology advisor and support lead for Vanderbilt University's Office of the Chancellor, managing the executive technology experience and ensuring services effectively support operational needs. This highly visible role supports the Chancellor, the Chancellor's immediate staff, and other leaders designated by the CIO through service delivery, relationship management, cybersecurity coordination, hands-on support, strategic consultation, and the identification and implementation of technology solutions. The position evaluates needs, develops recommendations, and delivers solutions, services, and best practices that improve productivity, communication, collaboration, and operational effectiveness while aligning with VUIT standards, cybersecurity requirements, and institutional priorities. Working closely with VUIT leadership and service teams, the Executive Technologist serves as a trusted advisor, advocate, solution partner, and strategic coordinator who helps ensure stakeholder needs are understood, prioritized, and effectively supported through VUIT service delivery processes. Success in this role requires broad technical knowledge, executive presence, emotional intelligence, sound judgment, political awareness, adaptability, and the ability to build trusted relationships while supporting highly visible and influential University leaders. The role proactively identifies opportunities to improve the executive technology experience through innovative, secure, and practical solutions while delivering a high-touch support experience that remains aligned with institutional technology, security, and service excellence standards.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Communications, or a related field is necessary
7-10 years of progressively responsible information technology experience, including experience supporting senior executives, VIP stakeholders, or other highly visible leadership environments, is necessary
Demonstrated ability to coordinate technology services and drive outcomes across multiple technical teams through influence, collaboration, and relationship management rather than formal authority is necessary
Strong understanding of cybersecurity principles and executive technology risk management, including identity security, endpoint protection, mobile device security, and protection of sensitive information is necessary
Advanced experience supporting modern endpoint and collaboration technologies, including Windows, macOS, iOS/iPadOS, Microsoft 365, conferencing platforms, and related productivity solutions is necessary
Demonstrated ability to independently diagnose, troubleshoot, and resolve complex technology issues with urgency, professionalism, and minimal supervision is necessary
Demonstrated ability to build trusted relationships with stakeholders while translating technical concepts, risks, and opportunities into clear business recommendations is necessary
Exceptional professionalism, discretion, emotional intelligence, political awareness, and judgment, with a demonstrated ability to manage highly confidential information and deliver high-touch, white-glove technology support in executive environments is necessary
Demonstrated commitment to VUIT’s Guiding Principles is necessary
Must have and maintain a valid driver's license and a satisfactory driving record.

Nice To Haves

Master's degree is preferred
Microsoft, Apple, cybersecurity, project management, or related professional certifications are strongly preferred
ITIL Foundation certification is preferred

Responsibilities

Serves as the primary point of coordination for stakeholder technology initiatives, services, projects, and operational support activities.
Partners with VUIT teams to plan, implement, and deliver technology solutions that support stakeholder objectives and operational effectiveness.
Coordinates cross-functional efforts to ensure timely delivery of technology services and successful execution of initiatives.
Provides proactive communication regarding service activities, planned changes, risks, and implementation efforts.
Facilitates escalation, service restoration, and recovery activities during significant technology disruptions.
Ensures technology services are delivered in alignment with stakeholder priorities, institutional standards, and cybersecurity requirements.
Serves as the primary technology security contact for the Chancellor's Office, promoting secure technology practices and coordinating executive-focused cybersecurity and protection program technology support activities.
Partners with the Office of Cybersecurity to help stakeholders understand technology risks, best security practices, University security requirements, and emerging threats that may impact operations.
Coordinates the implementation and adoption of approved security controls, safeguards, and risk mitigation measures within executive technology environments.
Collaborates with cybersecurity and VUIT teams to identify, escalate, and address risks affecting executive devices, accounts, communications, data, and technology services.
Assists with response and recovery activities related to executive-focused cybersecurity incidents, compromised accounts, lost or stolen devices, and other security events.
Provides cybersecurity guidance and technology readiness support for travel, including device security, secure communications, data protection, connectivity risks, and country-specific threat considerations as needed.
Builds and maintains trusted relationships with stakeholders through responsiveness, professionalism, discretion, and exceptional customer service.
Serves as a strategic advisor on technology capabilities, services, best practices, and emerging opportunities.
Anticipates needs and identifies opportunities to enhance productivity, communication, collaboration, security, and user experience.
Translates stakeholder goals, business requirements, and service expectations into actionable recommendations and priorities.
Advocates for stakeholder needs and represents their interests within VUIT planning, prioritization, and service delivery processes.
Strengthens trust, confidence, and partnership between stakeholders and the IT organization.
Provides high-touch technical support for stakeholders, independently diagnosing and resolving complex issues with urgency and minimal disruption to operations.
Configures, deploys, maintains, and optimizes endpoint, communication, collaboration, and productivity solutions, including Windows, macOS, mobile devices, Microsoft 365, Teams, Zoom, and related technologies.
Maintains secure, reliable, and operationally ready technology environments that support meetings, travel, presentations, and high-profile University activities.
Coordinates and delivers technical support for executive meetings, donor engagements, commencement activities, and other significant University events.
Proactively identifies and implements solutions that improve productivity, technology readiness, service quality, and the overall executive technology experience.